Quote:
Originally Posted by Interceptor
Why is it that people are unable to apply lateral thinking, even when the solution is explained to them?
IE:
I went looking for a mulching plug to go into a Honda lawnmower, its a plastic plug that blocks the discharge chute so the clippings get trapped inside the deck of the mower longer and end up more finely chopped before ending up on the ground.
Local dealer, from the serial number told me they had no listing and offered to ask their tech support, who replied that there was no plug available for my particular mower.
I did a little bit of hunting, determined the current model had the exact same deck/chassis part number as my mower, just different suspension & motor, beaut, can I get a mulching plug for that one? "Yep, but the plug is non refundable if it doesnt fit"......
It did.
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Thought I would support local and went to my Stihl dealer for a pretty basic, run of the mill fuel filter for a chainsaw. I even gave them the part number. Spent 5-minutes on the computer, nope can't find it, then 15-minutes looking for it in a box of filters, nope can't find it. Then called the sister dealer on the other side of town, nope can't find it. Can you order me one, maybe, we will call you if/when it comes in......................still haven't been called 3-months later.
I gave this guy everything he needed, basically did his job for him by supplying the model number of the saw, part number of the filter, but no, that was too hard. I found the correct OEM filter online in less the 60-seconds and had it ordered and paid for within 90-seconds.
The support local thing is complete bullsh.t. It just rewards stupidity, laziness and incompetence.