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01-02-2023, 05:17 PM
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#1 | ||
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Regular Member
Join Date: Sep 2022
Posts: 101
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Hi guys,
my 2013 focus with DPS6 is currently with dealership on account of TCM replacement under warranty. It's been 2 weeks now. Due to backlog on TCM hardware availability, wait time was over 6 months in 2022. Just want to touch base on someone who has the most recent experience as i heard it's now easing a bit and max wait time is 1-2 months. Can someone confirm ? |
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14-02-2023, 06:47 PM
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#2 | ||
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Regular Member
Join Date: Aug 2006
Location: Pt Adelaide
Posts: 150
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I’m interested in this one as well Ford Dealer told me weeks . I got the feeling they wanted me to ask how much I’d get for it as a trade in just my thought
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14-02-2023, 08:08 PM
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#3 | |||
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Regular Member
Join Date: Sep 2022
Posts: 101
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Quote:
Called them today for ETA for TCM. I was told that my part request is on "the list of high priority" but unfortunately they don't have an ETA as the Ford vendor for TCMs haven't shared any. So the part is yet to be manufactured.... |
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15-02-2023, 07:56 AM
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#4 | |||
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Regular Member
Join Date: Aug 2006
Location: Pt Adelaide
Posts: 150
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Quote:
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15-02-2023, 02:40 PM
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#5 | |||
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Regular Member
Join Date: Sep 2022
Posts: 101
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Quote:
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15-02-2023, 06:03 PM
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#6 | |||
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Regular Member
Join Date: Aug 2006
Location: Pt Adelaide
Posts: 150
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Quote:
Gentleman told me the TCM was on back order but marked as urgent . It arrived Tuesday afternoon I collected a fixed focus lunch time Wednesday so took a week to be fixed . My question is why did the first Ford dealer who’d done every service since new hold the focus for a month . Then say we went over the car it was the battery which we’ve charged for a week . That was in 2022 serviced January 2023 told them the issues also check the battery . The report was car is fine battery is fine but next service you will need new tyres . What does that tell us dealer one couldn’t be bothered dealer 2 was fantastic But I’ll never go back to dealer number 1 |
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14-04-2023, 01:32 PM
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#7 | ||
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Starter Motor
Join Date: Apr 2022
Posts: 1
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I picked up my 2013 Focus this morning from the dealer after having the TCM replaced under the extended warranty. There was no cost. Car towed to dealership on Tuesday 07 March 2023, they confirmed a dead TCM on 29 March, part ordered from Ford Aust warehouse in VIC 29 March, part arrived Wednesday 12 April, car ready for collection Friday morning 14 April. I honestly expected a turnaround time of 2 months minimum. In my case nearly 6 weeks so that was a pleasant surprise
To keep the dealership on their toes, I did register the warranty claim via Ford Australia and their case manager was contacting the dealership every week for an update and thus keeping me up to date on that same weekly basis. |
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DPS6 TCM backlog wait time??
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