Why don't Dealers want to sell cars?

[Crazy Dazz]

I have been looking for a particular car, and finally found one at a decent price at an dealer, with everything we want. I'm happy enough with the price subject to a couple of things.

• So I sent an email. I explained that I was interstate and asked for two things: Send me a copy of their workshop report and how much they will take off to waive the statutory warranty. Got a generic automated reply.
• So sent again. - Nothing.
• Sent again. Got a "how can we help you email"
• So I ask AGAIN. - "yes all our cars are inspected and come with a warranty." FMD
• So I ask AGAIN. - "Yes I can send you the report if you would like and yes it would be difficult to action the warranty.
• So I ask AGAIN. - "I'm going home, will call you in the morning."
  (First email sent around 2pm their time, last reply received around 5:45pm their time.

[SSD-85]

This is why we hate email Dazz

[Giant Cranium]

What sort of car?

[GasoLane]

LOL, I've emailed two dealers in the past, both were on the phone to me within the hour.

[graham_h]

couldn't ring them ?

[blackf6]

I think most dealers don't like selling non inspected vehicles to interstate buyers. Too much hassle. Seriously buying over the net, how do you know the vehicle isn't bogged and rusted out?

[Crazy Dazz]

Originally Posted by teak81

I think most dealers don't like selling non inspected vehicles to interstate buyers. Too much hassle.

So doing their job in order to make money is too much hassle?

Sadly, I think that may be true. Unless you're a brainless bogan or bimbo with a bag of cash, and clearly retarded and so therefore likely to sign up for an extended warranty(sic) and "protection pack" they're just not interested in getting off their *****.

[blackf6]

If you are serious fly there and inspect the vehicle. I bet they are sick of reading emails with no eventual sale outcomes.

[Ducati888]

What's wrong with using the telephone? Why would you be afraid to speak to them in person, especially if you are really interested in the car?

[ratter]

not indicating that you fall into this category but it may help explain. There too many time wasters these days just sending emails, maybe the dealership has worked out their percentages of how many sales come via email, vs phone vs walk in customers and have dedicated their time to their most profitable area. Not sure of state you are talking about but they may not be able to sell the car without a warranty

[GasoLane]

Originally Posted by ratter

There too many time wasters these days just sending emails, maybe the dealership has worked out their percentages of how many sales come via email, vs phone vs walk in customers and have dedicated their time to their most profitable area.

This could be the answer.

Both dealers that I've contacted (and bought cars from) via the 'net was through their advertising, meaning that on the enquiry page your phone number is required.

As I mentioned before both dealers called me within the hour. After they found I was a serious buyer we both then communicated either over the phone or through email.

If a dealer gets 20-30 emails a day asking about any number of cars he has listed he would spend all day on the computer, not closing deals.

[Crazy Dazz]

Originally Posted by ratter

not indicating that you fall into this category but it may help explain. There too many time wasters these days just sending emails, maybe the dealership has worked out their percentages of how many sales come via email, vs phone vs walk in customers and have dedicated their time to their most profitable area.

However they PROMOTE themselves as an "INTERNET Dealer."
If I were asking different questions each time, I could understand him getting frustrated, but the fact remains had he bothered to answer them the first time, I would have bought the car by now.
Even he'd said "sorry our boss doesn't like giving out our inspection reports" the first time, I would have moved on from that, but instead ignores my request three times, before saying "oh I can send it to you if you'd like," and STILL not doing it.
Phone him? So he can lie to me every time and then deny it? Talking to a car dealer on the phone would have to be the very definition of pointless, because you can't trust ANYTHING they say.

And yes, I can waive my right to a warranty in the state.

NB: I have actually made an offer (via email, not exactly binding but better than verbal over the phone) that is within 4% of the asking price.

[neptune blue]

Some times its the salesman

I remember walking into a dealer and telling the sales guy the car I wanted with all the options and he kept me waiting for 30 minutes before I got up to walk out and then he asked me to wait another 5 . I waited 15 got up told the 2 idiots trying to figure out the price that they were complexly useless and walked out

Went to a dealer 2 doors down, told them what I wanted the salesman punched a couple of numbers into the calculator told me the price and 5 minutes later I signed the contract

Second example, I wanted to buy a CV8 R monaro
Went to a dealer but the salesman couldnt give me a price but told me he would get back to me. rang him every day for 3 days leaving messages - he never retuned my calls

Walked into another dealer negotiated a price in 5 minutes and I signed the contract

I sent an email to the dealer principle of the first yard about what happened to me
He called me back and offered me a better deal than the one I got but told him it was too late and that he was obviously paying his sales people too much

I dropped in there about a month later to get some touch up paint and purposely went into the show room to ask for the salesman..... I was told " I'm sorry he is no longer with the company "

[GT450]

If you want to buy a car nothing is better than a face to face coversation even if it' s only to tell them no or they're idiots , at least you've seen the car and know the deal.
You will eventually get the car you want if you're not unreasonal, if you are you will get the short shift every time , and will deserve it.
So forget the emails if it's not close enough to goa and see don't bother. Have a read of the dramas commi is having with his GT from grays on line.
Let us know when you buy but I suspect we will be reading this same thread next year.
GT450

[Cashie]

For once I agree with Dazz here, I'd rather email a dealer to get everything down in writing. They will generally say anything on the phone to get a deal. Then if something happens later in the deal, they deny they said anything.
In the last 5 years I reckon I've purchased about 8 cars via email (new and used), most having never spoken to a salesman on the phone. I generally get a contract emailed with the clauses subject to me seeing their car and them seeing mine.
I also don't want these guys having my mobile number to call me every hour asking if I'm buying their car.

[Itsme]

Originally Posted by Cashie

For once I agree with Dazz here, I'd rather email a dealer to get everything down in writing. They will generally say anything on the phone to get a deal. Then if something happens later in the deal, they deny they said anything.
In the last 5 years I reckon I've purchased about 8 cars via email (new and used), most having never spoken to a salesman on the phone. I generally get a contract emailed with the clauses subject to me seeing their car and them seeing mine.
I also don't want these guys having my mobile number to call me every hour asking if I'm buying their car.

Until the contract with details is signed nothing is binding regardless which method you use!

[richo77]

Are you a genuine buyer? I notice in your signature that you want to buy a lot, genuine buyers go out and buy.

[Franco Cozzo]

What I want to know is why can't I go onto Ford's website and go I want this car, in this colour, with these options, direct deposit the cash into Fords bank account, the guys who regas the AC when it lands in Melbourne can do the "pre delivery inspection" and I'll pick it up from the docks.

If I have a warranty issue I'll take it to a dealership.

[Itsme]

Originally Posted by Big Damo

What I want to know is why can't I go onto Ford's website and go I want this car, in this colour, with these options, direct deposit the cash into Fords bank account, the guys who regas the AC when it lands in Melbourne can do the "pre delivery inspection" and I'll pick it up from the docks.

If I have a warranty issue I'll take it to a dealership.

And if something is wrong with your new car who takes responsibility at the Docks?

The Dealer is the sales outlet!

[Franco Cozzo]

Originally Posted by trublu

And if something is wrong with your new car who takes responsibility at the Docks?

The Dealer is the sales outlet!

Goes back to a Ford dealership for warranty, you ever seen a pre delivery inspection at a dealership? They're hopeless, Stevie Wonder and Ray Charles would do a better inspection.

[Poetic Justice]

Originally Posted by Big Damo

Goes back to a Ford dealership for warranty, you ever seen a pre delivery inspection at a dealership? They're hopeless, Stevie Wonder and Ray Charles would do a better inspection.

This is somewhat silly, as the manufacturer does not manage the intake of vehicles at the docks. It is done by a company no different to the franchisee of a manufacturer, employing staff no differently. It's unfair to generalise, as some dealers have fantastic pre delivery departments.

You make it sound simple to just order a car off the internet and while in some instances it could be useful (Subaru BR-Z springs to mind, FPV GT-F would be no different) because the consumer in fact knows what they're getting.. but there's way too many other factors to consider with that concept. Not only as it would never just be phased in, but if you wanted to order a car directly off the web you'd be buying it at RRP.

[Franco Cozzo]

Originally Posted by SCUD

This is somewhat silly, as the manufacturer does not manage the intake of vehicles at the docks. It is done by a company no different to the franchisee of a manufacturer, employing staff no differently. It's unfair to generalise, as some dealers have fantastic pre delivery departments.

You make it sound simple to just order a car off the internet and while in some instances it could be useful (Subaru BR-Z springs to mind, FPV GT-F would be no different) because the consumer in fact knows what they're getting.. but there's way too many other factors to consider with that concept. Not only as it would never just be phased in, but if you wanted to order a car directly off the web you'd be buying it at RRP.

I know, its done by some third party, procar etc or something along those lines.

Is it silly or is it just that it would put you (someone who has worked in car sales) out of a job because I'd doing your job myself, hence the car should be cheaper as there is no middle man, buy direct off manufacturer.

[Auslandau]

I deal alot with customers over Emails. To be blunt, they can wait!

If I am busy in the shop with customers, I am not going to excuse myself to read emails? I will though excuse myself to answer a phone call if the moment is appropriate.

I will answer emails when I can, sometimes next morning as that is the best time for me to sit and read.

You want a response now? Use the phone or go face to face. If you don't want an immediate reply, then email. Find this in most business .... as said, those that cannot be bothered to ring are just keyboard shoppers and to weed through those can take you away from real sales that are standing in front of you.

[Nova 8]

Originally Posted by Auslandau

I will answer emails when I can, sometimes next morning as that is the best time for me to sit and read.

Completely appropriate IMO, email is the snail mail of the modern age. In expected speeds of response I rate it right down with an actual letter. If you want a business owner to give you immediate attention/responses go down in person or at least call.

[Crazy Dazz]

Originally Posted by Nova 8

Completely appropriate IMO, email is the snail mail of the modern age. In expected speeds of response I rate it right down with an actual letter. If you want a business owner to give you immediate attention/responses go down in person or at least call.

Really?
So of the HUNDREDS of cars I have looked at before buying this one, I should have visited all those dealers and individuals?

I think this was a classic case of the business owners trying to drag their business into the 21st century, and some of their sales staff are still stuck in the 70's.

After even more obtuseness from the salesman, and complete disinterest from the manager, I contacted the dealer principal. He not only put a rocket up the salesman, but knocked another $500 off the price.

[strik9]

comes down to the same old same old,

there is good customer service and crap customer service.
i have bought several cars over the years interstate sight unseen( mind you they were very low km) never had an issue. had i got bad service forget it.


here,s one for you, i enquired several times on carsales and wasn't contacted till 2 weeks after. with a generic email of how can we help.( i knew where it was from carsales email and left my details and in the past the dealers are very quick to ring you)
i had already bought another car somewhere else.

i emailed back to the manager of gold coast hsv.( total ******) let him know i had bought another car 10 minutes from him . and considered a generic email to a potential 98 k purchase rather average specially two weeks after the enquiry . considering in the generic email saying they were number one in customer service.

his reply was .
you can't please everyone.( that was it total reply)

i nearly forwarded our conversation to his dealer principal.

[Stazza_Brendan]

Had dramas inquiring about the F6's when they were advertised 55k drive away.
Went to the dealer, pulled up in what i think is my respectable looking BF turbo ute, walked in, dealership empty. 2 sales people come to ask if i needed help.
Told them i was very interested in getting an F6 under the FPV deal going at the time.

"we don't have any F6's here"
i knew that as i could only see a GT-P parked on the FPV side of the dealership
"can you order them to build or transfer from another dealer?"
"We don't have an F6 but you can buy this GT-P, they are faster and cooler"
"I'm not interested in the GT-P, im after F6 as its what i want"
"We only have the GT-P"

What a waste of time and fuel driving there. Me and my partner were very keen to get a White auto F6 before they stopped making them.

Guess we will wait and see what the FX/FH is like.
We had bought a new car 2 years ago.

[Shonky.]

Originally Posted by Crazy Dazz

I have been looking for a particular car, and finally found one at a decent price at an dealer, with everything we want. I'm happy enough with the price subject to a couple of things.

• So I sent an email. I explained that I was interstate and asked for two things: Send me a copy of their workshop report and how much they will take off to waive the statutory warranty. Got a generic automated reply.
• So sent again. - Nothing.
• Sent again. Got a "how can we help you email"
• So I ask AGAIN. - "yes all our cars are inspected and come with a warranty." FMD
• So I ask AGAIN. - "Yes I can send you the report if you would like and yes it would be difficult to action the warranty.
• So I ask AGAIN. - "I'm going home, will call you in the morning."
  (First email sent around 2pm their time, last reply received around 5:45pm their time.

*Unsubscribe*

[MOND30]

Have to say I disagree. In this day and age, an unanswered email is no different to an unanswered telephone. I email queries to companies all the time, especially if they have fairly standard opening hours (ie 9-5 office hours that I'm at work). I work in an open-plan office and it's impractical to make personal calls like that too often.

[Auslandau]

Originally Posted by MOND30

Have to say I disagree. In this day and age, an unanswered email is no different to an unanswered telephone. I email queries to companies all the time, especially if they have fairly standard opening hours (ie 9-5 office hours that I'm at work). I work in an open-plan office and it's impractical to make personal calls like that too often.

....... but if everyone is sitting in front of their computers typing away, who is serving the customers on the floor? Next whinge will be "Walked into a showroom and no one wanted to serve me as they were all just reading their computers ......" I can sift through 30 plus emails if I leave them for 1/2 a day! Alot is crap but most still need to see what they are about!

Just cannot win with some people.

Show an interest in turning up and I am sure you would be looked after.