Issues with Ford Dealer after recent purchase.

[Yellow_Festiva]

Hello,

I would like some advice. As of yesterday I'm the owner of a LV Ford Focus Diesel. It was purchased off a lot owned by Ford (the used cars branch of the dealership) and was a Ford Employee car (Ford is the original owner).

The car has just under 9,000km on the clock.

Anyway, at the time of inspection and negotiation several things were mentioned / promised that obviously sweetened the deal. Enough for me to leave a deposit then collect the car after paying in full yesterday.

Unfortunately, the original sales person was not there during collection, however his boss (I assume) handled the delivery in a rushed manner.

I have had the night to think about it and am debating if I should pursue the matter. The car has been mis-represented and many items promised were not delivered on, or were, but in a watered down manner not reflecting the original discussions with the salesperson doing the deal.

This has resulted in me having to be further put of pocket and limited during the ownership of the car (servicing) and I have also found damage to a bumper that wasn't there last week during my initial inspection (promised to be repaired). An accessory was also fitted by them and the colour matching is obviously wrong.

Where to form here? I do not want to 'name and shame' anyone, however I know that If I 'let it go' I will regret not following it up straight away.

I know I'm already behind the 8 ball seeing as most of it was verbal, but I know what I asked, and I know what I heard and most of it wasn't delivered as promised.

I'm guessing the way to handle this is to contact the dealer principal, then Ford head office then what ever governing body is in charge (ACCC?).

Has anyone else had this sort of problem in the past? How did you go about getting a solution to the problem and by what means was this achieved?

I will not mention the dealer at this point in time, nor will I go into detail as to what was said. Rest assured that I was lied to on several matters and it has left a sour taste in my mouth after 2 days of ownership.

Thank you for any input on this matter,

Jason.