Fords indifferent quality loses another customer

[RSgerry]

Today I said goodbye to my 2002 AU3 XR6. I personally liked the styling of the XR, both inside and out and liked the way it went (although my RS2000 is quicker). I bought the car new 4 years ago, and sadly, the indifferent attention to detail, the annoying rattles and the poor service have taken their toll.

The final straw came two weeks ago. The cd stacker (we paid the extra $1000 for premium sound) refused to play, change or eject any CDs. So, the stacker was replaced at a cost of $300. To top it off, the blind chimp at mcinerney ford who removed the radio managed to scratch the surrounding facia. But, then, Ford service went completely mad. The old stacker, complete with 6 of my discs was shipped off to Melbourne. I live in Perth. And apparantly this is standard practice. So, it is two weeks later and my discs still havent shown up.

I have had enough. The Falcon has gone, and is being replaced by a Mazda SP23. I have had a gutful of crap build quality and crap service. The decision for a new car came down to a car built in Japan or Germany. At least these people understand build quality. I will never buy another car built in Australia and will never buy another new Ford. This is a pity because I was very keen on a new Focus, but dont want to deal with the crap.

The British car industry was once one of the worlds greats. Now, there is no significant British car manufacturer left because they got lazy and started serving the customers with unreliable, badly designed and badly built rubbish. If the australian motor industry doesnt get its act together, it will go the same way. And in truth, if we cant build a car properly, then we dont desreve an industry. For years Mitsubishi served up some of the worst crap imaginable and they are now paying for it.

I hope the same doesnt happen to Iord. if anyone at Ford can be ars3d reading this, take notice...build your cars properly, and remember that the people who spend good money buying them dont want rattles, squeaks, whines and crap service. They also dont want to be 3000km away from their CDs. If you dont fix this soon, you will have nothing left to fix.

Rant over. Now to wait until April for my new car (yes Ford...some manufacturers have a waiting list for their vehicles).