All Hail Brett from Southside Ford !!

[Sam_Boss260]

Well, after seeing many "bad experience posts" from Ford Service Centres around Australia, I thought that I would post up my recent experience with Southside Ford here in Brisbane.

I bought my XR8 about 6 weeks ago, and in runs out of new car warranty in June this year. Upon reading many threads on here I was worried about the timing chain tensioners on these BA Boss engines.

Went to another Dealer, who was just hopeless, and I won't be going back there ever again, then I spoke with Brett (Service Manager) from SSF. He asked me to come in and have a chat with him. After checking out my car on the system, he advised me that my car actually had 5 years Ford Factory Warranty instead of 3, yet nobody else even the Ford dealer that I bought the car off had told me this. He then persinally called Ford Customer Care, updated my details on the system and also sorted out this extended new car warranty so that it transferred over to me.

Plus, he then fixed under warranty the timing chain tensioners, as he had changed so many and knew of the issue and also changed the mirror under warranty.

His service levels are fantastic and he actually gives a about his customers. I will be getting my car looked after them - no problems.

So well done SSF, and well done Brett. It is a breath of fresh air to deal with real professional people.