Ford Service - What would make you stay with Ford ?

[santb]

i'm no mechanic and have never owned a new car.. i fix what i can but big stuff is beyond me; but i have never, and will never go to a dealer for services. they are there to sell. parts, cars, washer fluid; whatever they can get out of you. no offense to dealers, but they have stock-holders to worry about!
my mechanic charges like a malley bull, but everything is explained, old/replaced parts are shown to me, penrite oil and v-tip plugs are used, tyres are blacked, no greasy finger prints on the bonnet, please and thank you...even a lolly-pop on the invoice! (he's a repco by the way-national warranty)..
customer service and common courtesy go a long way; two things that are becoming increasingly rare in any industry these days. a good job, done right, keeps me coming back. i don't mind paying for quality, and sometimes quality costs.. my last bill was a lot higher than i was expecting (thanks to dodgy dealer and his dodgy roadworthy mechanic), but a 12 month warranty, and assurances that, no, it's not a lemon; now it's all good; you got a great car for years if you keep up the normal servicing, make me glad i found him..he even told me that the apprentice he has thought the car didn't sound right..somethings wrong with the idle. sounds very rough...no, he said, thats the aftermarket cam making it go blat-blat-blat.....!