FORD Service Bad ? Try Australia Post !!

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I posted a 3kg parcel from Brisbane to Perth, in an Aus Post approved box. Never arrived. They have the temerity to advise me to "use"Registered/tracking parcel post, for secure delivery" Why should I or any else have to pay more for parcel delivery? We pay for parcel post and parcels should get delivered. Registered/tracking post if valuables are involved. But ordinary parcels?? This is the letter from Aus Post...
Hello XXXX

Once again I am very sorry regarding the outcome of this investigation. I can certainly understand why you would be upset and can only imagine how frustrating this circumstance is.

I can assure you that we have sufficient security measures in place within our network to ensure security is not an issue.

I would suggest at this point that if you purchase Registered Post on the parcels you send you will be entitled to a safe and secure delivery with a signature on delivery, and also compensation of up to $100.00 if articles are not delivered successfully. You also have the option of adding extra cover between $100 - $5,000.

I am truly sorry for the experience you have encounted with Australia Post and hope you have a great day.

And we reckon Ford service departments give us the run around !!!!!!!