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Go Back   Australian Ford Forums > Ford Australia Vehicles > Small and Mid Sized Cars > Fiesta, Festiva and Ka

 
 
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Old 26-11-2005, 08:04 AM   #1
na01
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Well since other Fords are reading this I'll tell you something about my buying experience from my dealer.

Its bit long but here it goes.

From the day I paid my deposit for this car, I had to run around trying to find out what was going on because the service just deteriorate the second I paid deposit. Further more, I was not given this car for week and half longer than promised which was more important to me than the discount of the car. (was starting a new job and needed car to get there) I was given a loan car after I sent them email of complaint.

Now, you guys have probably seen the ad on TV about $1000 Ford factory cash back on Fiestas right? They say get your car before certain day before Dec and you're entitled for this. Well I asked my dealer before I received my car and they said that I just missed out because I paid the deposit before the promotion started.... fair enough.

Here comes the tricky part, my finance company made a cheque of $1000 more than what it should have been so instead of going through the hustle with my finance Co, I rang the dealer if I could get a refund of $1000 from the initial deposit I paid and they agreed to do it. Nice and easy!

The day I go to pick up the car, I was given a nice surprise with this car been fitted with the Ford rims instead of aftermarket rims that they offered but I was told that was extra cost so I am not going to get the full $1000 back. I was like WTF!? (basically I purchased the 16's rims option but the day I went to sign the papers I was told they didn't have those rims so they had to offer me aftermarket rims of same value which I agreed) I had to get back home that day so I told them that I’ll give’em a call about this and get it sorted.

As usual I had tried to ring them and send emails but no reply for a week. Not surprised! I than make phone call and spoke to the manager (I think) and he asks me how much am I supposed to get back and I tell him $1000 and he goes "No worries I have it ready for you in day or two" I was like damn he's understanding!

He gives me a call back in two days asks me to come and pick up the cheque as it is ready. So I go to the dealer and once I get there I see them whispering.... Some other guy I don't know asks me to come along with him to his desk and he kindly gives me back the over paid $1000. THAN he asks me to sign this paper which I have a look at it and it’s the frikin $1000 cash back promo paper! Once again I was like WTF!!?!?! I tell him that this is bull ! I also tell him that if I am entitled to this promo I should get $2000 back! This guy says I don't know what’s going on... I get the manager. At this time I'm shaking my head. Anyways this manager comes and starts to tell me some fairy tails like "This paper has nothing to do with the promo" when it has the promo on top of the paper! Anyways I couldn't be bothered anymore and signed the paper to get my grand back.

It’s only a cheap fiesta I bought now as I didn’t want to risk spending more money on a car with this new job but was seriously considering to go for bigger ford in the near future but I am definitely NOT going back there!

I am not going to say who they are on the net but will not recommend these guys to my mates.

I know NOT ALL dealers are alike but when I saw on TV the other day that car sales people are number one in untrusted list, I don’t blame the stats!

Last edited by na01; 26-11-2005 at 08:09 AM.
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