Shafted

[Simple6]

Hi Guys,

Just want to know from anyone on here who has their ball joints replaced in a Falcon from EA-onwards.

Basically I called around and got some quotes for getting the upper and lower ball joints replaced in my EL for both sides. Midas quoted $431, JAX quoted $440 & Pedders $690 - all included a wheel alignment.

Now I'd previously had not such a great experience at Midas before so I went with JAX because they said they use Pedders parts anyway. Now I've just picked up the car, driven home and jumped underneath the check it all out and have found only the LHS was done? I called JAX and told them they quoted me for both sides and the Assistant Manager said absolutely no way for that price to which I pointed out that I never even specified a side of the car to do? He said I did when I booked it in because he wrote it down. Right, OK.

I then contact 2 other JAX dealers (still local to me) and the first quoted $450-$500 & the second $350 + parts. So surely it's plausible that I truly was quoted for both sides originally as I'd asked?

So basically - are we in the right ball park for upper and lower ball joints in a EL Falcon?

The franchisee said customer experience is number 1 to him and he'll get back to me today or Monday. So I'm not trying to bash JAX because the franchisee may come back to me and solve it fine - I'll be sure to update.

(BTW this isn't the first issue with these guys - they also called me while doing the ball joints to say my brake pads were gone and offered me replacements for $140, I then asked what pads he was giving me and he said Bendix Ultimate. At time of payment it increased to $180 and the Assistant Manager argued that they were below cost at $140 and that the mechanic said I asked for Ultimates specifically. That has been sorted though, I just need to go in to get the $40 extra back - but far out, what a disastrous experience so far!)