Help needed with a fiesta bought at a dealership

[Yellow_Festiva]

I have made some changes:


Used Car Sales Department
CarNet Auctions, Smithfield
(address/phone)

Re: 2009 Ford Fiesta Zetec Gray 4dr 5spd (VIN)

Dear Kurt,

On the 1st of June 2013, I placed a deposit of $500 for the above vehicle at your showroom in Smithfield. I made an offer of $12,500 which you accepted for the vehicle with the condition that:

1) The logbooks and documents / manuals for the car are complete and up to date.
2) There are 2 keys / fobs.
3) There is just 1 previous owner.
4) The vehicle had no accidents.
5) All 4 (four) tyres will be replaced with 195/50/16 with at least 80% tread depth with matching tread pattern.
6) The car will undergo a 4 wheel alignment including an alignment report.
7) The muffler leak brought to your attention will be checked and fixed for road worthiness.
8) My offer includes all fees and nothing else to pay (When we spoke, I specified “everything” including transfer fee and transfer duty).
9) Check and fix the gear shift lever light and the disconnected leather on the shift lever.
10) Ensure the battery is road worthy as it was dead upon inspection.

At the time of buying, I had asked you if there was any fine print / conditions that I need to know and you responded that there’s nothing else.

I tried reaching you the following day the 2nd of June 2013 to clarify point 8 but you were not reachable. I was informed by Alan (surname) that the sale did not include the transfer fee and duty. This goes against what I was promised and at no time was I told that I needed to pay more fees after buying the car.

To resolve the problem, I request that you fully fulfil the 10 points listed above.

If you are unable to provide me the vehicle as promised at time of negotiations I request you to refund my deposit as the car will not be accepted.

Note that I tried reaching you again today the 3rd of June 2013 but you were not reachable. I would like this matter resolved by the end of business this Friday the 7th of June 2013.

Please contact me at the above address, or by telephone (phone) or email (email).

Yours sincerely

Of course, I assume that points 1-10 were all raised at time of inspection / price negotiations.

This is my version of the wording.. if others think that stuff should be added or removed chime in. Send this by fax and email. Call after 30 minutes to confirm that the fax has been recieved. record all names you speak to.

That is short... my letter to Ford was 4 pages long after problems when I bought my car.

Good luck.