Repair, replace, refund - your experience with Ford?

[Mrs P]

Hi all,

Can't find the ideal spot to post this one so it's going here!

I'm looking for people's experience with getting either a replacement or a refund on their Ford, as per entitlement according to ACCC.

Details can be found here: http://www.fordforums.com.au/showthr...74#post5200374

Basically ACCC have advised me that given Ford has had 14 attempts to fix my vehicle, for a fault that has existed since new, it is considered a major fault and this entitles me to MY choice of a repair, replacement or a refund.

So obviously I can't get a repair because after 14 goes they have been unable to do so.

The car is now 18 months old (Titanium territory).
In an ideal world Ford would replace it with a nice shiny new one that doesn't have ANY faults and then I would be happy. But I know that is unlikely.

I'm wanting info from anyone who has gone through this process. Off-the-record someone at another dealership told me she's NEVER known them to replace a vehicle.

Apparently they do a "buy back" though?

Any thoughts? I'm really honestly so sick of this issue. I refuse to lay down and take it though. I want it resolved.