Ford Customer Relations Centre

[Cav]

I recently purchased an FGX XR6 Ute. The dealer made a mistake with stamp duty.

This is the email I sent to the dealer with a copy to Ford customer relations.

iancavanough@xxxxxx
To xxxxxxx
CC customers@fordcrc.com.au Aug 3 at 5:58 PM

Hi xxxxxx

I am a little disappointed that I haven't received a response to my email of 24 July to you advising that xxxxx Ford made an error and overcharged me $90 on stamp duty due to a transposition of figures( $984 instead of $894).

Attached to that email were the supporting documents of xxxxx Ford Invoice, Recipt and Rego Certificate.

If you didn't receive my email please let me know and I will forward a copy to you.

I also spoke to xxxxx about this matter on Wednesday 29 July at 11.43am.

I had advised you earlier that I was exempt stamp duty because of my war veteran status however I accept that the person who effected the registration of the vehicle had to accept the RMS' (though incorrect) advice at the time.

Please note the attached document from the Office of State Revenue. You will see that they have refunded me $894. A state government body can act quite swiftly in this matter and issue a refund to me whereas I have heard nothing from xxxxx Ford.

Can you please advise when I may expect this matter to be resolved.

Thank you


I got a call a couple of hours later from the salesman who said he would fix it up with a refund.

But this is the interesting bit.

About mid day the next day I got a call from Ford customer relations. They had spoken to the dealer and told me what was happening from their conversation and asked me was I happy now the matter as resolved.

So maybe Ford are finally starting to get their act together.