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Old 05-03-2006, 07:44 AM   #14
Pedro
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Join Date: Oct 2005
Location: Hervey Bay
Posts: 4,198
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Quote:
Originally Posted by XRX
I thought that the supplier and manufacturer might actually be interested in a part that slipped through their quality assurance, I thought they might actually try and prevent it from happening again. Isn't that part of a good QA system, to take customer feedback?
I'm 100% with you XRX, and am surprised at the attitude of some Forum members. Having been a manufacturer and wholesaler myself, I am surprised at K&N's rather casual attitude in their response. If I was the manufacturer/distributor I'd be vert gratefull you reported the problem and say so in my response.
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