What made you feel good today?

[DFB FGXR6]

I have a customer who comes in every few months with his wife and mother. They live a couple of hours away and from what I can gather, he comes to town to visit his mum, then come out to have wander around the garden center.

After the first few visits spread over about a year, he asked me quietly after greeting them if the white Ranger in the carpark was mine, to which I grinned and nodded. He said he thought so and that I kept it so nice. That of course started a bit chat about Fords.

As the encounters went on, I got to learn he was an old school Ford mechanic, having driven and worked on the all over the years. The EB XR8 is red, the FG-X being Kinetic blue. He traded a FG MK II FPV GS ute for the FG-X and has owned a variety of other desirable models too. His eyes lit up when I mentioned I had owned a T3 TS50 and went on to say he services a T2 regularly.

So while I was supposed to be "working", I spent 15 minutes chatting about cool Fords. If anyone askes, I was building a "customer relationship" ok.