Warning about buying Intel CPU's

[seano14]

Originally Posted by Dez

i'm sure they know that you didnt break it, or can safely assume...but they are running a business, and thats the reason they wont give u another....they dont want to be out of pocket....i'm sure they are qualified to do their job.

the point i was making though; if you drop one of these things you're gonna knock out a whole stack of pins - if it were to land on its side it could be a whole row bent, if it hit on a corner it would be 4 or 5 bent.

if you can drop this and knock out 1 single pin half way along an edge i will give you $386. forgive me for not believing them saying it was dropped.

[b2tf]

Originally Posted by seano14

the point i was making though; if you drop one of these things you're gonna knock out a whole stack of pins - if it were to land on its side it could be a whole row bent, if it hit on a corner it would be 4 or 5 bent.

if you can drop this and knock out 1 single pin half way along an edge i will give you $386. forgive me for not believing them saying it was dropped.

Send it down to me and i'll try :.

Certainly seems odd that noone will even consider replacing it. In all honesty i probably wouldnt attempt fixing it yourself, cos if you do try and it damages it even more then you're really stuffed.

Know any solicitors? Gte them just to draft a letter suggesting it would be in the company's best interests to refund and rectify the situation, then send it to the store you bought it from. Failing that, try going round there one day with a mob of big black men with angry expressions on their faces, and ask to speak to the manager. :

[Quasi]

Originally Posted by Dez

i'm sure they know that you didnt break it, or can safely assume...but they are running a business, and thats the reason they wont give u another....they dont want to be out of pocket....i'm sure they are qualified to do their job.

As a matter of fact, all they need to do is return it to the distributor that supplies them, it is that simple. This is, however, not the first time I have come accross such crappy service. I guy I use to work with, bought a motherboard/CPU/RAM package and the saga makes yours look like a pleasurable experience.

In my shop I went out of my way to make sure this never happened. If I got a faulty part I contacted the supplier and returned it, for a replacement. At the same time, I never opened the stock and frigged with it, then scribbled on the box and sold it as new.

[4.0i_SiX]

Originally Posted by seano14

whether thats aimed at me or not im not sure, i've been constructing computers since 1998, been around them long enough to know whats right and whats not. studied software development and technology in 2002 but none of this seems to count for anything. even I can tell this chip wasnt damaged by dropping it, what does that tell you about the tech's in the shop.

Nah mate, that wasnt aimed at you at all. What I was getting at is that a company like Intel has come across so many warranty claims where the user is at fault because they THINK they know what they are doing. Then when a legit claim comes along ( like yours ), the customer is basically treated like scum.

Originally Posted by seano14

i believe if the store wont do refunds on any cpu's they should open it themselves infront of the customer and check it. nowhere in their store was it listed about this policy and they did not make me aware of it.

I know our store policy is that if the box is sealed, we cannot open it. Once the item is purchased, it belongs to the customer. This is why I suggest opening the box in the store before you leave

[Jaeger]

I noticed your complaint has made it to the front page of notgoodenough.org.
Thats got to be a start. Even if it is under Ignored.

[LuvinmyEB]

Originally Posted by Jaeger

I noticed your complaint has made it to the front page of notgoodenough.org.
Thats got to be a start. Even if it is under Ignored.

Yeah I noticed it on NGE too, that might make them sit up and pay attention. You should have mentioned the packaging looked liked it had been tampered with on closer observation.

Good luck, I hope they can help you out.

[b2tf]

Yep, it was in the NGE email newsletter this morning too, so hopefully that'll help. From what i have seen of the site (havent been a member very long), they usually do get results.

[seano14]

wow... that was unexpected.

i actually posted that there 3 weeks or so ago just after it happened, long before we started examing packaging

[Dez]

Originally Posted by seano14

the point i was making though; if you drop one of these things you're gonna knock out a whole stack of pins - if it were to land on its side it could be a whole row bent, if it hit on a corner it would be 4 or 5 bent.

if you can drop this and knock out 1 single pin half way along an edge i will give you $386. forgive me for not believing them saying it was dropped.

my main point was that i dont think its fair for you to go off saying that the techs at the store dont know how to do their job....im not agreeing with the way they're treating you.

[seano14]

that may be easy to say when you havent lost $386.....

[Jaeger]

http://www.notgoodenough.org/index.p...aaafe4fab#disc

They are talking and they sound like nice people....

[Dez]

hmmm they do seem to have a decent response...however, the fact that intel makes millions of CPU's doesnt mean shit in this case....all it means that in mass production, shit happens. that point would be more powerful if they made 3 CPUs a day by hand.

[seano14]

guys... take the reply with a grain of salt. my response on notgoodenough.

Originally Posted by the disc shop

"He fitted the CPU and broke off a pin."

----> Where is your proof? You are very keen to point the finger.

Originally Posted by the disc shop

"It happens from time to time but physical damage is not covered under warrenty. For a manufacturer that can put millions of transistors onto a CPU, test and package for the world to have broken a pin is impossible."

---->What about the misaligned silver seal on the box which we sent photographs of to your company? Or what looks like glue on the plastic clam shell which houses the chip? I have been in contact with an employee of your Brisbane store who says AMD Athlon boxes can be opened by applying steam, how can I trust you?

Originally Posted by the disc shop

"We dont open the packaging so its impossible for us to damage. The only way for a pin to break is for the end user to do it."

---->Assuming the end user is the first person to open the box.

Originally Posted by the disc shop

"Why should the retailer or intel pay for physically damaged items? We did offer to try and get a pin resoldered if possible. We offered to try and get it send back to intel (who rarely replace physically damaged items) but the customer decided to abuse our staff and demand a replacement."

---->Can you please provide evidence of when we abused you? Fact is, we never did. We did enter your store and demand a replacement - but this is not a type of abuse - correct? The store manager raised his voice and treated us like fools, but we did not abuse any member of your store.

Originally Posted by the disc shop

"Do you go ask for a new car if you hit a pole?"

---->No. But you ask for a new one if the salesman blows the engine before you even drive it.

[LuvinmyEB]

Personally I'd stop dealing with the shop itself and go higher, they've already had bad media exposure on NGE, I doubt that head office itself would want further bad media exposure.

Get the name of the person that you speak to and make sure that you speak to that same person all the time.

I know I'll be avoiding the disc shop at all costs now, as I'm sure will many others, not just on the forum but also those that get the NGE newsletter.

How the hell do you break ONE pin when putting the CPU in the socket, especially one that's not on the corner? :gren:

Keep fighting Seano! ing_sm

[chippa6]

Originally Posted by 4.0i_SiX

I know our store policy is that if the box is sealed, we cannot open it. Once the item is purchased, it belongs to the customer. This is why I suggest opening the box in the store before you leave

This is what i recommend also. There is an ever increasing problem with LCD monitors also with the dead pixel policy, if you buy a lcd and there is one or two dead pixel 9/10 times it is not classed as faulty so no refund or replacement is given, i would recommend getting a shop to turn on and show that there a no dead pixels before you hand over your cash.

cheers
Chippa