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| The Pub For General Automotive Related Talk |
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02-11-2008, 09:44 PM
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Starter Motor
Join Date: Nov 2008
Posts: 7
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Hi, I'm a newbie on here seeking some advice. We've just had our Ford Escape XLT V6 2003 model serviced at Titan Ford Brookvale. During the service they replaced the brake booster, remounted the engine and did the usual service checks which cost us $1300. When we left the garage, the cruise control, which was working perfectly before, was no longer working. The garage are saying it is a coincidence and it is because the cruise control module failed and that these things just happen. It will cost us $1200 to fix!! We are not happy, we think it is something the garage did during the service which caused the cruise control to fail. Could replacing the brake booster impact the cruise control?? Any advice would be appreciated. Thanks. |
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02-11-2008, 10:00 PM
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#2 | ||
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Performance moderator
 
Join Date: Feb 2005
Location: St Clair..N.S.W
Posts: 14,875
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Check what was wrong with cruise control ??
Chances are its broken !!!
__________________
Real cars are not driven by front wheels,real cars lift them!!... BABYS ARE BOTTLE FED, REAL MEN GET BLOWN. Don't be afraid to try something new. Remember, amateurs built the Ark...Professionals built the Titanic! Dart 330ci block turbo black pearl EBXR8 482 rwkw.. Daily driver GTE FG.. Projects http://www.fordforums.com.au/showthread.php?t=107711 http://www.fordforums.com.au/showthr...8+turbo&page=4 |
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02-11-2008, 10:33 PM
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Starter Motor
Join Date: Nov 2008
Posts: 7
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Yeah, we'll get a second opinion from another garage. I just think it is too hard to believe the "it's just a coincidence" line since the cruise control was working when we left the car at the garage. For it to come out broken makes me wonder if they caused it?? It's a difficult one to prove.
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02-11-2008, 10:37 PM
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Now Fordless
Join Date: Aug 2005
Location: Fremantle, WA
Posts: 3,611
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If the brake booster is near the cruise control unit there may be a possibility they have knocked the vacuum line off. I'm just throwing an idea out there I dont know how the Escape system is set up. Best to get someone else look at it.
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02-11-2008, 10:41 PM
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Starter Motor
Join Date: Nov 2008
Posts: 7
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Will check that out - thanks for the suggestion.
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06-11-2008, 09:08 PM
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#6 | ||
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Starter Motor
Join Date: Nov 2008
Posts: 7
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ok serious warning for anyone considering getting their car serviced at Titan Ford Brookvale. They took our car back a second time to check the cruise control that wasn't working after they serviced the car. Twice they told us that the cruise control failing was a modular, electronic fault, purely coincidental, nothing they did and we would have to replace the part. After quoting us $1200 initially the service manager agreed to do it for $740 and said they could hold onto the car at the garage to do this. Well....thank god we picked it up because guess what the cruise control is now working again!!!!
Here is the lesson: They were going to sell us something we didn't end up needing, nearly putting us hundreds of dollars out of pocket. So don't believe the sharks when something goes wrong and they tell you they didn't do a thing during the service. What I find shocking is that they were going to replace something that didn't end up needing fixing (and we were so close to paying it!!). Whatever they tinkered with the 2nd time around did the job, unknowingly for them. |
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06-11-2008, 09:09 PM
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#7 | ||
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Cuban... nothing like it
Join Date: Dec 2004
Location: Watching in amusement
Posts: 11,643
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Could it be that playing with the module actually fixed the error and that its bound to fail at some stage?
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06-11-2008, 09:40 PM
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FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 1,463
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Could have been the brake light switch and cruise redundancy switch out of sync after the booster replacement.
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06-11-2008, 09:52 PM
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FF.Com.Au Hardcore
Join Date: Feb 2007
Location: Perth
Posts: 7,240
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Common story this, especially if you've been a member here for a while you will hear some real horror stories.
Pretty much the theme is don't get your car serviced by the dealer, find a reputable mechanic and develop a good relationship, they like the business and want you to come back, they don't have the overheads of a dealer.
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jaydee351 4DV8 |
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06-11-2008, 10:01 PM
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Starter Motor
Join Date: Nov 2008
Posts: 7
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Hmm lets see, hope not!
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06-11-2008, 10:06 PM
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Starter Motor
Join Date: Nov 2008
Posts: 7
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Sorry jaydee was replying to Laminge on the earlier post, was a bit slow!
Yes, agree with you, we need to find ourselves a good mechnaic on the Northern Beaches, we won't be going back to Titan Ford again. |
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06-11-2008, 10:34 PM
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FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Melb north
Posts: 12,025
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one thing to remember... mechanics are`nt clairvoyant and these things do happen in coincedance at times, and you will find this happens at garages too at times.
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06-11-2008, 11:05 PM
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XR6T 400kw(well one day!)
Join Date: Dec 2005
Location: Toodyay W.A.
Posts: 1,008
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Quote:
I agree. The factory cruise control unit is right next to the brake booster. Ild be checking for obvious signs of a vacuum line or wire being knocked off.
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If it Vibrates, rattles, squeaks or knocks - then it must be a Territory |
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Garage Issues - Service
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