Car parts damaged by courier

[GasoLane]

Originally Posted by Cabbage

Tell me how a bonnet in good condition, if the courier company has fufilled its basic contractual obligation and taken reasonable care to transport an item from one location to another in the same condition, how can a bonnet end up like it did and the company say its not responsible. No court would agree with this, provided it wasn't already damaged etc.

This is the part the OP hasn't clarified yet.

How was it sent... Wrapped in a brown paper bag or crated properly.

[KYSBF]

I'm a manager with a major QLD based general freight carrier and am surprised at the lack of action with this issue. Are you able to let us know the carrier involved? As 'TJV' has previously stated there are a lot of people these days who seem not to give a rats about others peoples property, this is not a problem exclusive to the transport industry that's for sure. I know of a lot of cases of people consigning fragile freight on a general carrier poorly packaged with little or no protection. Our company will not offer insurance on items that the packaging is deemed insufficient (guidelines are supplied) = correctly packaged goods will not/should not be damaged.

In saying all that, I would be spewing and looking for a but to kick!! Transport company if packaged well or the sender if not. Good luck.