Service Refund email from ford??

[flightstrike]

Got the email too. Thought it looked dodgy, but I'll look into it more now.

[FordServiceAu]

Hi fordforums.com.au people!
Just in case there is anyone still wondering - Yes, these emails are genuine.
Where possible, we will contact past service customers directly to advise them of this program. Customers that do not receive direct contact from Ford but believe they may be entitled to compensation can visit www.ford.com.au/roadside-claim for information about Ford’s Roadside Assistance Compensation program or to lodge a claim. For further questions customers can call 1800643673.
Regards, Shahni @ Ford Australia

[XW 393]

I think there has to be more to this.

[Fordman1]

Originally Posted by XW 393

I think there has to be more to this.

It's genuine - don't be so cynical.

Ford Advertised free roadside service, and subsequently accidentally added the cost of that to the buyers' service invoices.

This is the refund.

[murcod]

Originally Posted by FordServiceAu

Hi fordforums.com.au people!
Just in case there is anyone still wondering - Yes, these emails are genuine.
Where possible, we will contact past service customers directly to advise them of this program. Customers that do not receive direct contact from Ford but believe they may be entitled to compensation can visit www.ford.com.au/roadside-claim for information about Ford’s Roadside Assistance Compensation program or to lodge a claim. For further questions customers can call 1800643673.
Regards, Shahni @ Ford Australia

Okay, that makes me feel more comfortable about that https://www.foaserviceclaim.com.au/ link in the Emails. It's also linked to from the ford.com.au website on this page https://www.ford.com.au/roadside-claim/

[galaxy xr8]

I got my email yesterday as well, thank you Ford Australia for showing some compassion towards your customers on this matter.

[Mercury Bullet]

$35 Woohoo!

Seems the ACCC has lit a fuse, good!

[XW 393]

Originally Posted by Fordman1

It's genuine - don't be so cynical.

Ford Advertised free roadside service, and subsequently accidentally added the cost of that to the buyers' service invoices.

This is the refund.

Yeah. OK.

[Fordman1]

Originally Posted by XW 393

Yeah. OK.

Yeah.....

[csv8]

Andrew Maclean
Ford compensates owners for (not) free roadside assistance
Ford Australia has admitted a clerical error will cost it almost $10million, with plans to compensate owners of more than 430,000 vehicles that were charged for “free” roadside assistance over the last five years.
The car maker has initiated what it calls a “remediation program” after an internal investigation found that it had charged customers $15.95 for a free service that may never have been used.
It comes a week after the blue oval was hauled over the coals by the Australian Competition and Consumer Commission, which launched legal action over what it claims as “unconscionable and misleading or deceptive conduct” and “false or misleading representations in its response to customer complaints."

[DFB FGXR6]

Originally Posted by stoodoo

The linked page from my email suggests that Ford's service records indicate that I have received 2 eligible services? Not sure about that, as i've only paid for ONE service, and that's the 12months/15k service.

The 3 month / 3000km inspection is also counted I believe.

[XW 393]

Originally Posted by Fordman1

Yeah.....

[brismike]

I got 2 emails from them. Looked sus but based on what you guys above have said I clicked on the links and should get about $80 back.

Cheers Mike

[murcod]

Originally Posted by DFB FGXR6

The 3 month / 3000km inspection is also counted I believe.

Yes, it seems to be the case.

[Iggle Piggle]

Originally Posted by csv8

Andrew Maclean
...Ford Australia has admitted a clerical error will cost it almost $10million, with plans to compensate owners of more than 430,000 vehicles that were charged for “free” roadside assistance over the last five years...

Seems poorly-worded to me...will it really cost them $10m, and is it compensation?

Thought they are giving back what they should have never charged in the first place...so how is that "costing" them, and how is it "compensation" and not a "refund"?

They probably made money by having $10m of other peep's money for a period of time.

Or are they refunding everything that should not have been charged, plus an additional $10m in compensation on top of the refunds? Doubt it.

[superfly]

They say I'll get $133. 1 car across 7 services.

Sweet! Thanks Ford.

[stig_3754]

$187 for me. Noice!

[prydey]

oddly for me, the other services that i have had done outside the eligibility period were the same price as these so called 'overcharged' ones, so i'm wondering how that is possible. Happy to accept my gift card, but doesn't quite add up.

[eaglem]

Just got $132.00 in E-Vouchers from Ford to spend so looks like more blu-ray DVD Movies from JB HiFi.

[LASTXR]

Just got my 3 from Ford also.
Ignore my ignorance but how does
an E-Voucher work. never had 1 before

[bernbo]

Pretty sure it's a printout with a bar code on it, just how most other cards are now.

Sent from my SM-G930F using Tapatalk

[eaglem]

Originally Posted by LASTXR

Just got my 3 from Ford also.
Ignore my ignorance but how does
an E-Voucher work. never had 1 before

Just print them off on your PC and present the voucher at the store of choice on the list given.

[LASTXR]

Thanks

[Olbucko]

Just printed out my E Vouchers tonight, takes a while to work out what it's all about. Now I can hardly wait to make the 100 km round trip to Bathurst to spend my $7 voucher at Coles and my $10 voucher at Big W.

[DFB FGXR6]

Yes. For those that have a larger refund over a few vehicles, the process is a bit complicated and time consuming. Better than a poke in the eye with a sharp stick I suppose.

[eaglem]

Originally Posted by eaglem

Just got $132.00 in E-Vouchers from Ford to spend so looks like more blu-ray DVD Movies from JB HiFi.

Just got another E-Voucher for $36 bringing the total to $168.00..........should buy a few Blu-rays..

[Oldbugger]

One option you are not given is to use the vouchers on your next service at a Ford Dealership. Bean-counters asleep at their desk?

[black13]

$170 vouchers for me. Nice to get something back, cost me $440 for the wife's service on her focus today. Seems a bit strange they include the complimentary service , but i ain't complaining

[flightstrike]

$35 for me. Better than a kick in the head.

[NTF6]

Originally Posted by eaglem

Just got another E-Voucher for $36 bringing the total to $168.00..........should buy a few Blu-rays..

And smokes!