SCT Advisory - Page 3

Charlie@sct · 31-01-2009, 08:00 PM

Quote:

Originally Posted by mrbaxr6t

this also doesn't change the fact I don't have the ~1.5k to buy the product fit it to the car and get it tuned in 90 days.

No it doesn't. You're right.

SpoolMan · 31-01-2009, 08:01 PM

Some of you are bordering on the ridiculous, i understand venting, but keep the crap commentary and the pictures out of this thread or I WILL CLOSE IT.
Once closed the subject wont be re-opened..
Makes it hard for others to sift through the foot stamping and find the actual information from those involved.

Its 4am and Charlie is still taking your questions, I know were most of us are at this time.

Justin@ · 31-01-2009, 08:02 PM

Quote:

Originally Posted by Charlie@sct

I can only spend so long before another post comes up. I'm doing my best for it being 4:00 in the morning.

I'll try to keep up

Charlie@sct

Charlie you have been lurking all day so enough of that excuse!!!
So other than the 90 days there is going to be nothing for the cal1? Do you expect many to upgrade to the 3? How do you plan to *look after* the ones that do?
What part did rob herrord play in all this? considering he has the set up for the training on the new product?

**data_mine** · 31-01-2009, 08:03 PM

Charlie, I fail to see where SCT has won.

- SCT has destroyed their good name.
- Herrod by association with SCT has destroyed their good name.
- Tuners will loose immediate and follow on business, have invalidated skill sets, and soon to be useless/valueless SCT hardware/software.
- Customers are forced to either pay up for new SCT hardware (fat chance of that, as you can tell from the vocal comments here), or pony up the dough to switch to a new solution.
- The downturn in tuning business will also result in a downturn in business for after market part manufacturers. As no one is going to pay for parts they can't get the most out of (or work at all) because they can't get a tune updated for them.

As pointed out above, SCT seem to completely misunderstand what they've done (and the general Australian culture).

You can screw an Aussie around once. But only once.

Charlie@sct · 31-01-2009, 08:03 PM

Quote:

Originally Posted by snappy84

No that is that right i agree with you charlie . But a thousand dollars to me is alot of money . 2 grand is what it will cost me if i choose to keep modifing my ute . I would like to continue to customise my ute so what can sct do to ease the burden on my wallet .
sinse i helped to fill yours

Hey now. My goal is to keep you happy and in the upcoming weeks i plan to do my best. 500.00 is a fair bit of money as far as i am concerned.

If you decide what your goal is with the ute, i'd say find someone that has done that similar (exact is better) mods to get s a few files done and flashed to your X1.

Charlie@sct

nickOH · 31-01-2009, 08:05 PM

Quote:

Originally Posted by Charlie@sct

Hey now. My goal is to keep you happy and in the upcoming weeks i plan to do my best. 500.00 is a fair bit of money as far as i am concerned.

If you decide what your goal is with the ute, i'd say find someone that has done that similar (exact is better) mods to get s a few files done and flashed to your X1.

Charlie@sct

Oh please...

How many people do you know that have modified their car EXACTLY the same as somebody else? No two cars are the same, even with the same parts fitted.

tex · 31-01-2009, 08:09 PM

I paid 1295 for my SCT paper weight.

Charlie your 90 day grace period is a friggin joke, and to you and the other brains trust at SCT, the longer you keep this bad publicity going, the less business you'll get. Ever heard the saying, you know, the one about sh!77!ng in your nest? How about, biting the hand that feeds you?

Commercial acumen is obviously not a strong aspect of the SCT management group.

schnoods · 31-01-2009, 08:18 PM

Mr Charlie Mahoney,

As a Sales Manager's point of view, I do believe you should have a look from another perspective as a customer compared to the dealers.

I know you are only looking out for your companies outlook and that although "your beef" is with a certain dealer/distributor has been dobbed in resetting boxes as a revenue stream, that most of the customers that bought the box legitimately will be the ones that will be charged again for a product that although may have a few more functions (datalogging, etc) will be of no use other than its tuning ability.

If it is out of Spite, i do feellegal action would be more appropriate rather then discontinuing a product only because the "dealer" had been caught rebirthing and not handing the appropriate royalties over...

I feel for the people who have just been told that what they have paid for (regardless who made the cash on it) is now obsolete because of some poor form between a dealer and your company.

Not a great Public relations excercise, just wait till it hits the real world, not all car enthusiasts are on the interent...

snappy · 31-01-2009, 08:19 PM

I know its a difficult sitution charlie you need to stop that dealer i understand .
But you did create the boxes and now you have found a flaw . That leaves you and some customers in a bad place . But your solution to make us all pay for your design flaw is wrong .
IN MY OPINION YOU HAVE 2 CHOICES.
1. recall all the boxes and update them at your expense
2. Have a buy back system and we could update to the xcal 3 for say $200 depending on xcal1 or 2

I know the choices are not good but your business will thrive for years to come. Your current solution hurts us the customer and no doubt will hurt sct in Australia.

geckoGT · 31-01-2009, 08:19 PM

Quote:

Quote:
Originally Posted by GTP006
Apologies - I wasn't going to comment any further before seeking legal advice but you just seem to keep twisting the knife....

Your product WILL NOT do what it was designed to do after 90 days - we bought product that we could:

a) have loaded with tunes to suit a variety of conditions;
b) take back to our dealer to have the tunes modified or re-done as we see fit or require;
c) understand that there is a limit of 5 reset's (or vehicles) before the product "expires" and we need to replace it.

You are lying to us.

edit - By the way, I bought both of mine from RDP - not CAPA.

Please re-read your post. ABC are covered even once the 90 days has lapsed.

But i commend you for being polite about it.

Charlie@sct

Ok, now I am really confused and I am sure there will be others that are.

It is time for a clear answer. Do not try to dazzle us with brilliance or baffle us with BS, no smoke and mirrors this time.

Will I, as an owner of an X1, be able to have a tune modified by a tuner, within all states of australia in a minimum of 2 years time (beyond the 90 days)?

Yes or no?

Charlie@sct · 31-01-2009, 08:26 PM

Quote:

Originally Posted by Craiginmackay

Sounds like the issues you are having are actually a shortcoming of your programing in the X1 box. In other words, not enough security measures put into place.

In that case Charlie, I might just send you my Xcal 1 box ( which I purchased only 9 months ago with no indication from you or my tuner that it had a limited lifespan) so that you can upgrade the software in it at your expense so thet it meets your security requirements.

You can send me a $100 fuel voucher upon its return too, as a sign of goodwill towards me, a very valued cutomer who has not had the ability to reflash his car while you were reprogramming it!

Don't worry mate, you dont have to perform a full upgrade. I dont need all the extra fancy features of your X3 box, just the ability to have my tunes tinkered with as I further upgrade my vehicle. I have paid for the ability to do this by buying your product once. Why should I pay up again to further mod the same vehicle?

And if your box was used multiple times you'll pay me $1000 per vehicle in the history? I think my odds are pretty good

Like i had stated these boxes have been around since 2005 without any other contact to SCT. The X1 boxes retain history of how many times they were used and unlocked. I hope no one in this forum thinks we didn't do homework prior to ****ing off a good bunch of guys.

The devices will not be able to be tuned after the 90 day period so get it all out.

We will still support you in anyway we can.

Charlie@sct

gtp · 31-01-2009, 08:27 PM

Hi Charlie,

I recieved and commenced filling out my new agreement today but was unsure of a couple of things that I see having nothing to do with the issue at hand and since I have not had any reply from my emails I thought you could elaborate on this.

Why do we have to re apply for the agreement again for a different product.?

Why do we have to disclose our stock levels (which you should know anyhow from me)?
And how many customers I have tuned for?

I have no Idea how many I have tuned over the years, I'v lost count.

You mentioned that Herrod has devised some pricing which I am aware of and must say seems to be a repeat of past mistake hence why there was no stock movement since 2005.

My software ability was also inhibited on only one machine even though I have shown loyalty to the direct purchase program.

And have you considered leaving X2 tuning ability for a further 16-18months since we are behind the times as fas as US product availability in Austrlia.

Barry.

RG · 31-01-2009, 08:29 PM

Quote:

Originally Posted by Charlie@sct

And if your box was used multiple times you'll pay me $1000 per vehicle in the history? I think my odds are pretty good

Like i had stated these boxes have been around since 2005 without any other contact to SCT. The X1 boxes retain history of how many times they were used and unlocked. I hope no one in this forum thinks we didn't do homework prior to ****ing off a good bunch of guys.

The devices will not be able to be tuned after the 90 day period so get it all out.

We will still support you in anyway we can.

Charlie@sct

Will that involve financial support or box replacement for those of us who bought your product in good faith?

If not I believe it time for the members affected by this to as a group seek legal advisory so we can figure which way we want to go about this as in my interpretation of Australian law what you are doing is illegal.

BPXR6T · 31-01-2009, 08:31 PM

Quote:

Originally Posted by Charlie@sct

And if your box was used multiple times you'll pay me $1000 per vehicle in the history? I think my odds are pretty good

Like i had stated these boxes have been around since 2005 without any other contact to SCT. The X1 boxes retain history of how many times they were used and unlocked. I hope no one in this forum thinks we didn't do homework prior to ****ing off a good bunch of guys.

The devices will not be able to be tuned after the 90 day period so get it all out.

We will still support you in anyway we can.

Charlie@sct

If the history is in the box then why can't your programmers use that to disable tuning of boxes that have been unlocked?

gtp · 31-01-2009, 08:33 PM

Quote:

Originally Posted by Charlie@sct

And if your box was used multiple times you'll pay me $1000 per vehicle in the history? I think my odds are pretty good

Like i had stated these boxes have been around since 2005 without any other contact to SCT. The X1 boxes retain history of how many times they were used and unlocked. I hope no one in this forum thinks we didn't do homework prior to ****ing off a good bunch of guys.

The devices will not be able to be tuned after the 90 day period so get it all out.

We will still support you in anyway we can.

Charlie@sct

This I have seen first hand. In the last year we had seen a number of people come in to our shop with devices which they had purchased off Ebay only to find we could not unlock them for new vehicle use.
I was on the understanding that these caould be returned to the US or the distributor for unlocking however this was an expensive excercise and most people did not worry.

Do you think that this was perhaps a reflection of what was building up to this moment.

Barry.

Charlie@sct · 31-01-2009, 08:34 PM

Quote:

Originally Posted by XR8.001

Charlie you have been lurking all day so enough of that excuse!!!
So other than the 90 days there is going to be nothing for the cal1? Do you expect many to upgrade to the 3? How do you plan to *look after* the ones that do?
What part did rob herrord play in all this? considering he has the set up for the training on the new product?

I would suggest you contact Rob as that question makes no sense to me.

The new devices don't require baby sitting plus it supports usb. This means that tunes can go back and forth between dealers and customers. It also means you can data log on device.

Charlie@sct

Penelope Pitstop · 31-01-2009, 08:37 PM

Quote:

Originally Posted by Russell

If not I believe it time for the members affected by this to as a group seek legal advisory so we can figure which way we want to go about this as in my interpretation of Australian law what you are doing is illegal.

You know this is probabley the only real option however I don't think the deeming laws between Australia and the US would make this possible.

However in saying that Herrods and Capa might be in for a world of hurt.

Do we have any legal professionals on this site????

**Burnout** · 31-01-2009, 08:38 PM

Quote:

Originally Posted by Charlie@sct

And if your box was used multiple times you'll pay me $1000 per vehicle in the history? I think my odds are pretty good

Like i had stated these boxes have been around since 2005 without any other contact to SCT. The X1 boxes retain history of how many times they were used and unlocked. I hope no one in this forum thinks we didn't do homework prior to ****ing off a good bunch of guys.

The devices will not be able to be tuned after the 90 day period so get it all out.

We will still support you in anyway we can.

Charlie@sct

Charlie, thanks for staying up to discuss -

Please understand form our point of view - WE brought our X1's & X2's in good faith. The actions of SCT APPEAR to us as if we may be complicit in some way. We are being punished by your company for just buying an advertised product.

BAxtER · 31-01-2009, 08:40 PM

Quote:

Originally Posted by Charlie@sct

And if your box was used multiple times you'll pay me $1000 per vehicle in the history? I think my odds are pretty good

Like i had stated these boxes have been around since 2005 without any other contact to SCT. The X1 boxes retain history of how many times they were used and unlocked. I hope no one in this forum thinks we didn't do homework prior to ****ing off a good bunch of guys.

The devices will not be able to be tuned after the 90 day period so get it all out.

We will still support you in anyway we can.

Charlie@sct

really?...cool, lets see i need financial support to buy x3....but then do i really want one...how many years before that one is locked? At the moment you are NOT supporting us in any way possible.

geckoGT · 31-01-2009, 08:41 PM

Quote:

Originally Posted by gtp

This I have seen first hand. In the last year we had seen a number of people come in to our shop with devices which they had purchased off Ebay only to find we could not unlock them for new vehicle use.
I was on the understanding that these caould be returned to the US or the distributor for unlocking however this was an expensive excercise and most people did not worry.

Do you think that this was perhaps a reflection of what was building up to this moment.

Barry.

This may be a problem and one that I understand SCT should be able to protect themselves from.

The point is I have bought two flash units from licensed stockists and have only used them on 2 cars. I have not done anything wrong, nor have the vast majority here.

Why am I paying for it? Was there no other way of dealing with it? We have seen no indication of what other avenues were considered and why they were not suitable. If SCT are now telling me they are not going to provide the product I bought in good faith, and I have to pay more money for that product, they should at least tell me why.

Charlie@sct · 31-01-2009, 08:41 PM

Quote:

Originally Posted by data_mine

Charlie, I fail to see where SCT has won.

- SCT has destroyed their good name.
- Herrod by association with SCT has destroyed their good name.
- Tuners will loose immediate and follow on business, have invalidated skill sets, and soon to be useless/valueless SCT hardware/software.
- Customers are forced to either pay up for new SCT hardware (fat chance of that, as you can tell from the vocal comments here), or pony up the dough to switch to a new solution.
- The downturn in tuning business will also result in a downturn in business for after market part manufacturers. As no one is going to pay for parts they can't get the most out of (or work at all) because they can't get a tune updated for them.

As pointed out above, SCT seem to completely misunderstand what they've done (and the general Australian culture).

You can screw an Aussie around once. But only once.

Thats your opinion and you are welcome to it. I think that people are frustrated right now because they think that SCT is the bad guy but in fact we (SCT and our Customers) are both jilted. Yes SCT is getting its name run through the mud. But I plan to give answers until the questions stop.

This will not go away overnight. This is something that anyone with the product is interested in. I may not totally understand your culture, but i know that like anyone else you work hard for what you have...isn't this why eveyone is so passionate about discussing this topic?

Charlie@sct

Charlie@sct · 31-01-2009, 08:47 PM

Quote:

Originally Posted by geckoGT

Ok, now I am really confused and I am sure there will be others that are.

It is time for a clear answer. Do not try to dazzle us with brilliance or baffle us with BS, no smoke and mirrors this time.

Will I, as an owner of an X1, be able to have a tune modified by a tuner, within all states of australia in a minimum of 2 years time (beyond the 90 days)?

Yes or no?

After 90 days, your device will program you vehicle like it was designed to do.

nickOH · 31-01-2009, 08:47 PM

Quote:

Originally Posted by Charlie@sct

Thats your opinion and you are welcome to it. I think that people are frustrated right now because they think that SCT is the bad guy but in fact we (SCT and our Customers) are both jilted. Yes SCT is getting its name run through the mud. But I plan to give answers until the questions stop.

This will not go away overnight. This is something that anyone with the product is interested in. I may not totally understand your culture, but i know that like anyone else you work hard for what you have...isn't this why eveyone is so passionate about discussing this topic?

Charlie@sct

Honestly, do you read what you type?

It's like your posts are completely off topic. In fact, you are just ignoring what is being said, and going off on a tangent.

You ripped people off, end of story. Your company obviously is an amateur business, with poor management. Your company has ruined it's reputation completely in Australia, end of story. Yet you seem to think we will just get over it?

Your just trying to scam people for more money. In Australia we are not that naive.

Charlie@sct · 31-01-2009, 08:48 PM

Quote:

Originally Posted by BAxtER

really?...cool, lets see i need financial support to buy x3....but then do i really want one...how many years before that one is locked? At the moment you are NOT supporting us in any way possible.

You're right dealers are.

Charlie@sct

SpoolMan · 31-01-2009, 08:48 PM

Quote:

Originally Posted by Burnedout

Charlie, thanks for staying up to discuss -

Please understand form our point of view - WE brought our X1's & X2's in good faith.

X CAL 2, I have been told is business as usual as they were not pirated.

Charlie@sct · 31-01-2009, 08:50 PM

Quote:

Originally Posted by nickOH

Honestly, do you read what you type?

It's like your posts are completely off topic. In fact, you are just ignoring what is being said, and going off on a tangent.

You ripped people off, end of story. Your company obviously is an amateur business, with poor management. Your company has ruined it's reputation completely in Australia, end of story. Yet you seem to think we will just get over it?

Your just trying to scam people for more money. In Australia we are not that naive.

What name is on the outside of your tuner box?

gtp · 31-01-2009, 08:53 PM

Charlie,

Did the initial problem lay with unlocking the devices more than a couple of times by dealers or was it because devices had to be reset by CAPA or yourselves.?

I am wanting to understand exactly why you guys took this path of total deactivation.

Barry.

**Burnout** · 31-01-2009, 08:54 PM

Quote:

Originally Posted by SpoolMan

X CAL 2, I have been told is business as usual as they were not pirated.

I withdraw the X2 bit, thanks.

I have spent some two years scrimping & saving, doing a bit here and there to get the Ute ready for custom tuning.......

However I think, if I understand what Charlie is trying to tell me, if I got to a Tuner in the next 90 days my X1 may still function as intended ----- Charlie is this the case?

As per post #82

Quote:

Originally Posted by Charlie@sct

After 90 days, your device will program you vehicle like it was designed to do.

Badcooky · 31-01-2009, 08:55 PM

Chiptorque is branded on my box and personally i know that Lachlan Riddell is in no way implicit in what you are now inferring.
Man that was low.

gtp · 31-01-2009, 08:56 PM

Also can you reply to my questions on page 3 please.

Barry.