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11-04-2015, 04:58 PM | #1 | ||
FF.Com.Au Hardcore
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"A Queensland man has given a sweet, back-handed apology to carmaker Jeep after he called his a car "a lemon" and destroyed it with much fanfare.
Ashton Wood bought a new Jeep in 2010 that he said had 21 faults and had to be towed four times before it had even clocked 50,000 km. The Sunshine Coast man tried to sort things out with the carmaker through the Office of Fair Trading before it ended up in the Queensland Civil and Administrative Tribunal, but Jeep defended the case. Fed up and going nowhere with Jeep, Mr Wood decided to run a crowd-funding campaign to raise money to help him destroy the car and recoup some costs. But Jeep had made a counter claim against Mr Wood in the case, demanding he apologise for bad mouthing the company. "The funny part of this was in the court documents, Jeep told me I had to apologise for them for the things I said about the company and their vehicle," Mr Wood told the Courier-Mail. April 11, 2015: A Sunshine Coast couple started a Kickstarter campaign to destroy their Jeep riddled with defaults. "They wanted an apology in The Australian Financial Review!" "I ended up getting in touch with The Checkout and they did up this fantastic public apology." The mea culpa delivered through social media simply highlighted all the problems with the car and ended with the blow: "But most of all I'm sorry 'I bought a Jeep.'" "I have not heard a word from them at all – not a word," Mr Wood said, who now drives a RAV4." Read more at http://www.9news.com.au/national/201...rWhyHSPyo9r.99
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11-04-2015, 06:39 PM | #3 | ||
Pity the fool
Join Date: Jan 2007
Location: Wait Awhile
Posts: 8,997
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Well played Mr Wood, well played.
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11-04-2015, 07:09 PM | #4 | ||
FF.Com.Au Hardcore
Join Date: Apr 2013
Posts: 3,318
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1 minute mark of that video, LOL.
He needs a new car...and new friends. |
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12-04-2015, 12:52 AM | #6 | ||
Banned
Join Date: Sep 2005
Location: Ipswich QLD
Posts: 4,697
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12-04-2015, 07:55 AM | #7 | ||
FF.Com.Au Hardcore
Join Date: Mar 2005
Location: Shoalhaven
Posts: 3,161
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If Jeep really demanded an apology it's s company I wouldn't go near with a long pole, just on attitude alone. If that's their attitude, then it could come out in any dealings you have with them. On top of the stories about faults and spare parts prices I can't understand why people buy them.
Mind you, that guy might have gone from the frying pan to the fire with a RAV4. When Wheels managed to roll a Kluger during a road test, Toyota's response was not to admit that something could be wrong with the car's stability but to get all litigious, iirc suggesting they would take action against anybody who rolled a Kluger! This sort of thing separates the sheep from the goats among manufacturers. |
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12-04-2015, 08:42 AM | #8 | ||
Regular Member
Join Date: Feb 2008
Posts: 276
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I was considering a Jeep Grand Cherokee on a short list of cars of this type.
Looks good on paper and appearance. However these cars are renown for bad build, high defects (apparently electrical and others) and further backed up by a company that behaves this way. I won't be saying I'm sorry I bought a Jeep - won't be buying one. They are selling 1000+ of these things a month - not sure if they every accounted for what it means to provide parts, service and customer support to perpetuate this success. Good luck to them - they will need it for what may be a disaster recovery of what could have been a glorious sales and brand success story. |
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12-04-2015, 11:02 AM | #10 | ||
FF.Com.Au Hardcore
Join Date: Apr 2012
Location: Taromeo
Posts: 10,587
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Funny thing about this is if Jeep had given him a replacement vehicle then nobody would be none the wiser. With the tack they have taken the whole bloody world will know and they will lose sales over it!
Some companies, go figure... |
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12-04-2015, 11:27 AM | #11 | ||
FF.Com.Au Hardcore
Join Date: Jul 2007
Posts: 609
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Jeeps are pretty good these days but the attitude of the Australian head office was despicable, but might be changing worth the new boss and their spare parts prices are even worse.
But I know this and still went with them. |
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12-04-2015, 11:29 AM | #12 | ||
Critical Thinker
Join Date: Jan 2005
Location: Adelaide
Posts: 20,378
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I realize you can get a lemon in any brand, but this has just cemented my decision to never buy a Jeep.
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12-04-2015, 11:38 AM | #13 | ||
HUGH JARSE
Join Date: May 2005
Location: Yap-Hoon
Posts: 21,899
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Yes I saw the program - great story
How silly of companies these days of social media treating their customers like mugs. VW learned the hard way and so will Jeep. |
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13-04-2015, 09:33 AM | #14 | ||
IWCMOGTVM Club Supporter
Join Date: Sep 2005
Location: Northern Suburbs Melbourne
Posts: 17,799
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http://www.abc.net.au/tv/thecheckout/clips/
Click on the Lemon Aid in the clips section to watch the clip. Its good advice.
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Daniel |
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14-04-2015, 01:30 PM | #15 | ||
Regular Member
Join Date: Dec 2012
Posts: 85
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Whats the deal with Consumer Law in this case? Surely it should have protected Mr Wood and he would be entitled to a refund or replacement. Or is it different for car purchases?
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14-04-2015, 01:41 PM | #16 | |||
FF.Com.Au Hardcore
Join Date: Jan 2005
Location: Perth WA
Posts: 1,204
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Quote:
Dealers are raping on service though so it ain't going to a Jeep Stealer. |
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14-04-2015, 01:53 PM | #17 | ||
Experienced Member
Join Date: Sep 2006
Location: Australasia
Posts: 7,683
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I would have liked to seen the look on Jeeps CEO face when he read the apology given.
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14-04-2015, 02:17 PM | #18 | ||
Paulie
Join Date: May 2005
Location: Bentleigh VIC
Posts: 901
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Good On Him !!
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14-04-2015, 03:07 PM | #19 | |||
IWCMOGTVM Club Supporter
Join Date: Sep 2005
Location: Northern Suburbs Melbourne
Posts: 17,799
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Quote:
Australia do need Lemon Laws. I mean if you have a mobile and the same thing fails 3 times on it you get a new one. Why shouldn't it be the same thing with a car. The video posted above does sorta go into it but you get the impression its difficult to get a replacement.
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Daniel |
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14-04-2015, 03:09 PM | #20 | ||
Banned
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14-04-2015, 03:29 PM | #21 | ||
HUGE MEMBER
Join Date: May 2012
Location: Brissy Bayside
Posts: 716
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He didn't listen. I gave him a twenty and wrote buy a ford on the side pillar. Pathetic what he went through. It stuffed a fuel line in there driveway on the day of purchase. Didn't even make 20 Metres before The dramas started.
Facebook destroy my jeep if you don't know the story
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14-04-2015, 03:50 PM | #22 | ||
FF.Com.Au Hardcore
Join Date: Jan 2009
Posts: 2,653
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Wow.. That has got to hurt sales!!
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14-04-2015, 04:27 PM | #23 | ||
Banned
Join Date: Dec 2005
Location: brisbane
Posts: 2,039
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If JEEP wern't so stiffed necked about this, and probably replaced the JEEP vehicle for the customer they wouldn't have all this bad publicity. Also they could have used the DEFECT vehicle for their apprentices to pull apart and put together......
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14-04-2015, 04:31 PM | #24 | |||
FF.Com.Au Hardcore
Join Date: Oct 2008
Location: Victoria
Posts: 7,854
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Quote:
He refused, but he managed to get $18K of donations from the public for the demolition. I'm not going to defend Jeep here too much as surely they could have worked something out. but a couple of points. This Jeep would have been made in the US Toledo plant which is now closed. probably one of the last production runs. from what I've read they were junk The Current Jeep Grand Cherokee is made at the Jefferson plant and is an entirely different beast since the takeover of Chrysler by Fiat. Just saying I wouldn't judge todays Jeeps on Mr Woods experience
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14-04-2015, 04:36 PM | #25 | |||
Critical Thinker
Join Date: Jan 2005
Location: Adelaide
Posts: 20,378
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Quote:
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"the greatest trick the devil pulled, is convincing the world he doesn't exist" 2022 Mazda CX5 GTSP Turbo 2018 Hyundai Santa Fe Highlander 1967 XR FALCON 500 Cars previously owned: 2021 Subaru Outback Sport 2018 Subaru XV-S 2012 Subaru Forester X 2007 Subaru Liberty GT 2001 AU2 75th Anniversary Futura 2001 Subaru GX wagon 1991 EB XR8 1977 XC Fairmont 1990 EA S Pak 1984 XE S Pak 1982 ZJ Fairlane 1983 XE Fairmont 1989 EA Falcon 1984 Datsun Bluebird Wagon 1975 Honda Civic |
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14-04-2015, 04:50 PM | #26 | |||
FF.Com.Au Hardcore
Join Date: Jun 2008
Location: Perth, Western Australia
Posts: 2,009
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Quote:
The quality and reliability problems with the vehicle were one thing, but it was the response from Jeep (ie lack of response) that was the real problem.
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15-04-2015, 08:07 AM | #27 | ||
IWCMOGTVM Club Supporter
Join Date: Sep 2005
Location: Northern Suburbs Melbourne
Posts: 17,799
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Really. VW seem to be going fine and they were denying the problems they had. A person even died as a result.
Then there is Toyota not fixing a known problem for a long time and resulting in 9 people being killed. Jeep will be fine.
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15-04-2015, 08:29 AM | #28 | ||
T Series Club AUST.
Join Date: Apr 2009
Location: Western port Victoria......
Posts: 1,788
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The car sales industry hasn't changed at all over the last 20 years , only the products have due to buyer demands and needs.
One thing I did realize when I bought my 2014 Terry was that the sales folk were not car enthusiasts at all and their knowledge of product was laughable. When I did parts and service 20 years ago all those employed were CAR enthusiasts. It's the GENUINE passion for the product being sold that ensures it success from the design- construct to sales
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15-04-2015, 08:38 AM | #29 | ||
FF.Com.Au Hardcore
Join Date: Jan 2009
Posts: 2,653
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Of course they'll be fine, I never said they would go broke.. But this has to effect sales. People who might have thought about a Jeep are now thinking twice. Keep doing this sort of thing over a long period of time & it adds up.. Just saying.
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15-04-2015, 09:59 AM | #30 | ||
FF.Com.Au Hardcore
Join Date: Jul 2007
Posts: 609
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jeep arnt too bad - they are currently offering a free trip to the united states with every 2015 grand cherokee radiator purchase............ sort of.
its $1500 bucks here but i can get it for $300 in the US. So i can get flights for $1200 fly there and buy it and come home for the same money. if it works out i was thinking about writing an article about it and my travels and submitting it to the car mags (unless jeep wanted to buy it first.... hehehehe) it will also be quicker and better service as I have rung twice for availability here to 2 dealers and none have got back to me. Note to jeep - Any emplyee that you give a company car too (a jeep) force them to just go to normal dealers to buy it, service it and repair it - just like a normal person. you will get an insight into your business that will blow your mind!!!!!! |
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