telstra ( joke )

Mickxr8 · 02-09-2009, 01:24 AM

p/m`s is it ok to start a thread on peoples misfortunes with ( our national phone provider ). as long as it`s kept clean and honest ?

WOTDAH · 02-09-2009, 04:01 AM

Don't get me started on Telstra... I will keep my mouth shut or this thread will certainly be closed

Thornie · 02-09-2009, 05:44 AM

Quote:

Originally Posted by WOTDAH

Don't get me started on Telstra... I will keep my mouth shut or this thread will certainly be closed

yep same

platinumXR · 02-09-2009, 06:42 AM

Oooh baby, opened a big can of Smacks & Tears here I think...

:

out:

Mickxr8 · 02-09-2009, 06:46 AM

can we whisper ?

rodderz · 02-09-2009, 07:33 AM

I left Telstra and went to Vodafone. In a conundrum now, they sponsor those traitorous lot

Ghiagirl · 02-09-2009, 08:15 AM

I don't think there are enough pages to fully vent all my Telstra complaints!! Biggest complaint....offshore call centres and operators not speaking proper english!!

:

Mickxr8 · 02-09-2009, 08:19 AM

unfortinaly i`ve still got 1 year contract with "them". 6 hours on the phone to them yesterday doesnt install my confidence in them

:

Smoke Pursuit · 02-09-2009, 08:22 AM

yep... just been through 3 months of hell with telstra after relocating our business to new premises, they are sooooooooooo full of themselves. You ring them, they say they are going to do something (act really helpful so you feel as tho your problem is going to be resolved) yet do nothing and you never hear from them again. Then theres the drama of ringing the 132000 number which is suposed to be Telstra business yet getting put thru to the Telstra home faults line to be told, sir we can't help you please ring Telstra business.. It seems their internal systems are as weak as their external infrastructure, its a shame they still hold such a monopoly in Australia. :( but I have tried other carriers and their equipment is just rubbish, eg. Optus mobiles which take up to 2 days to deliver a text message.. Really we have no choice.

Mickxr8 · 02-09-2009, 08:22 AM

Quote:

Originally Posted by Ghiagirl

I don't think there are enough pages to fully vent all my Telstra complaints!! Biggest complaint....offshore call centres and operators not speaking proper english!!

:

i think it`s spelt unglish

Mickxr8 · 02-09-2009, 08:27 AM

for starters ring the complaint line 1/st . takes a lot of "auto" stuff out and drop the "ombudsman" into your sentence here or there haha

flappist · 02-09-2009, 09:03 AM

Telstra have a motto:

If you don't like the service get your own bloody dial tone.....

GTpilot · 02-09-2009, 09:09 AM

Quote:

Originally Posted by Ghiagirl

I don't think there are enough pages to fully vent all my Telstra complaints!! Biggest complaint....offshore call centres and operators not speaking proper english!!

:

Well tell them you cannot understand them and you want to talk to some one who speaks better english. I do it all the time, Insist on talking to soemone in australia, and keep doing it. It the only way they will get the message, Remember. the calls are recorded.

RG · 02-09-2009, 09:10 AM

Never had an issue with Telstra, although it does help having a brother in-law who works there.

Optus on the other hand...

XR6_661 · 02-09-2009, 09:11 AM

I have no problem with optus, although I only have pre-paid with them...

terri tx · 02-09-2009, 09:25 AM

Optus rock, telsra took 4 weeks to change our phones over, and I was answering business calls on my mobile as we had no phones when we moved. This is ofcourse after we'd arranged 4 months in advance for our services to be moved. I hate telstra.

I have a joke from the ATO though,
There corporat motto is "we've got what it takes to take what you've got"

Smoke Pursuit · 02-09-2009, 09:32 AM

Quote:

Originally Posted by terri tx

Optus rock, telsra took 4 weeks to change our phones over, and I was answering business calls on my mobile as we had no phones when we moved. This is ofcourse after we'd arranged 4 months in advance for our services to be moved. I hate telstra.

I have a joke from the ATO though,
There corporat motto is "we've got what it takes to take what you've got"

Optus rock till you leave the CBD and get 100 kms out in the sticks, then it doesnt work... The reception is very patchy on their mobiles..

Cadge · 02-09-2009, 09:32 AM

Quote:

Originally Posted by jgb

Remember. the calls are recorded.

Not all calls are recorded, its random. The only calls that are definatly recorded are at Point of Sale when you have to say "yes" fifty million times to the recording.

Ive found that if you want to pay more, get telstra next G for mobile, if you dont get Optus.

As for DSL, its much of a much ness if your only looking at optus and telstra.

terri tx · 02-09-2009, 09:38 AM

Quote:

Originally Posted by bfiipursuit

Optus rock till you leave the CBD and get 100 kms out in the sticks, then it doesnt work... The reception is very patchy on their mobiles..

Actually you have a good point there
I think they named a bored game out of telstras role in australia

sgt_doofey · 02-09-2009, 09:39 AM

Quote:

Originally Posted by Cadge

As for DSL, its much of a much ness if your only looking at optus and telstra.

And that's a big problem there. Not many people know that there are better deals to be had by companies that would run rings around the big two for customer service. And no, Dodo is not one of those companies.

Telstra = good products + high price

f1tzy · 02-09-2009, 05:13 PM

Quote:

Originally Posted by mick robb

for starters ring the complaint line 1/st . takes a lot of "auto" stuff out and drop the "ombudsman" into your sentence here or there haha

ombudsman is a phone company's kryptonite. Works brilliantly

Bossxr8 · 02-09-2009, 06:03 PM

Good old Hellstra.

I wanted the house phone cut off before we moved about 4 months ago, and after promising they would do it the next day on 3 seperate occasions its still connected.

:

Franco Cozzo · 02-09-2009, 06:41 PM

Used to be on Telstra's 12GB Liberty 1500/256kbps ADSL plan, $70 a month, now I'm on Internode's 1500/256 kbps ADSL plan, $70 a month, with 40GB downloads, uploads arent counted either. Plus, Internode has more gaming servers, which is another plus for me.

Cam · 02-09-2009, 08:18 PM

I love Telstra, but I only have to deal with TID!

None of that bigpuddle rubbish..

Perana · 02-09-2009, 08:27 PM

I deal with them every day, Optus aren't much better!

ToxikXR6 · 02-09-2009, 08:54 PM

Quote:

Originally Posted by Perana XR8

I deal with them every day, Optus aren't much better!

hm, surprisingly Optus have been great with our phone and wireless internet.
i have a shack where Telstra does not reach.. Optus does, and when i told them i wanted a good deal from switching from Telstra to get a better signal they were great, no problems with wireless either!

divine_afg · 02-09-2009, 09:05 PM

Quote:

Originally Posted by jgb

Well tell them you cannot understand them and you want to talk to some one who speaks better english. I do it all the time, Insist on talking to soemone in australia, and keep doing it. It the only way they will get the message, Remember. the calls are recorded.

Depending which department you speaking to, not all calls are recording then even if they are ( for quality and coaching purposes ) its waste to go on and on about your issue thinking someone is actually going to listen on the other end then call you appologising.

on average a consultant would answer 50 calls a day times that by number of days in week and month - Only 1-2 calls will be listened to then feedback goes to consultant as to how to handle the call next time.

-and just so you know all know Telstra does not have customer service call centres located overseas its all in australia.

**Burnout** · 02-09-2009, 09:22 PM

Honestly, Telstra & it's service aren't worth wasting a thread on.

**Falcon Coupe** · 02-09-2009, 09:31 PM

Telstra's monopoly for ADSL2 on sub exchanges annoy me, pay their high price or go to one of a handful of ISP's that sublet from them, said ISP's then have to resell at a premium price due to Telstra fixing the market.

sgt_doofey · 02-09-2009, 09:36 PM

Quote:

Originally Posted by Falcon Coupe

Telstra's monopoly for ADSL2 on sub exchanges annoy me, pay their high price or go to one of a handful of ISP's that sublet from them, said ISP's then have to resell at a premium price due to Telstra fixing the market.

Funny thing is that the ISP's that sublet it are still better value that the offerings from Telstra Bigpond themselves.