Rings of death (xbox 360 fatal error)

Mongoose · 25-09-2007, 10:11 PM

Oh yes, the joys of american build quality and reliability. Yep i got it about 20 minutes ago playing halo 3. I've never had a problem with it before, it just randomly deceided to die on me. And im really a bit confused about what to do now, this is the first time ive EVER had anything go wrong on any console ive ever owned. So if anyone could show me it would be greatly appreciated. And ive also included 2 pictures to show that i dont keep in a cramped environment or keep anything draped over it to make it over heat. (because i know thats a problem)

DoreSlamR · 25-09-2007, 10:37 PM

warranty will cover it, Microsoft has lost A LOT of money due to problems, check out xbox forums to read more about it. Better find your warranty card asnd give them a call.

Mongoose · 25-09-2007, 10:45 PM

Cant call customer support, only open from 7am-9pm. But its the first thing i will do tomorrow morning. And the website is quite helpful, but im still not sure how the console gets fixed, i mean, do i have to physically take it to someone? or will they come to me, or what happens?

dishpig · 25-09-2007, 10:46 PM

I just had the eact same thing happen to me. Don't worry about it it's just a lil inconvienience, there's a three year warrenty on the three red lights. First thing to do is to check your power cable if the lght on the AC adaptor is red when the xbox is on then the problem is your power and all you have to do is check the connections. If it green then call 1800555741 that's the support center. Go through the menu to xbox 360 problems. The guy will make you send your xbox (free of charge) to somewhere in Australia (for me it was NSW) and I herd usaully it take 7-14 days.

Random comment: I sent mine in bundy rum carton which I hope would've gotten there hopes up for a sec

Edit: just saw the second pic and seems your powers fine.

King Nothing · 25-09-2007, 10:52 PM

I saw one of them with the red ring of death as the display model at myer

Mongoose · 25-09-2007, 11:05 PM

Quote:

Originally Posted by dishpig

I just had the eact same thing happen to me. Don't worry about it it's just a lil inconvienience, there's a three year warrenty on the three red lights. First thing to do is to check your power cable if the lght on the AC adaptor is red when the xbox is on then the problem is your power and all you have to do is check the connections. If it green then call 1800555741 that's the support center. Go through the menu to xbox 360 problems. The guy will make you send your xbox (free of charge) to somewhere in Australia (for me it was NSW) and I herd usaully it take 7-14 days.

Random comment: I sent mine in bundy rum carton which I hope would've gotten there hopes up for a sec

Edit: just saw the second pic and seems your powers fine.

Thanks dude, ill have to call them tomorrow. But there is very little chance of me sending mine in the mail, auspost is so dodgy, ide rather take it in myself. Im sure there should be one near me (bieng in the biggest city in the country and all)

Franky · 26-09-2007, 01:42 PM

Yeah it's a pain in the ar*e, I think there are many more than microsoft are letting on to be honest. At least yours wasn't chipped lol.

The new consoles (elite, halo 3 and premiums made from late may) have newer motherboards that don't overheat as much and have apparently fixed the issue, no doubt they will put one in yours. Good luck with it, my mates took a week to fix

Mongoose · 26-09-2007, 01:44 PM

lol, i called customer support, emailed them the pictures. Turns out it just overheated. apparently playing your xbox 360 console for 9 hours straight isint good for it. the guy on the phone got me to enter some code thing in the dashboard, and now its working perfectly again!

Nevermind · 26-09-2007, 02:37 PM

really???
whats the code?
I had the problem about 6 months ago (before they announced the 3 year warranty deal) and pulled my 360 apart and refit the heatsinks onto the motherboard with a better system (as well as cleaned the old paste off the chips and put some new stuff on). Anyway, worked fine for about 5 months until it started playing up again all of a sudden. Bit the bullet and just bought a new one but still have the old one sitting here. It still plays up.

Just curious what code they got you to put in, thought i'd try it too???

gozza · 26-09-2007, 03:15 PM

HA - mine died 2 days ago - ROD FTL - thanks to who ever posted the number to call - Just need to find my receipt lol

Mongoose · 26-09-2007, 03:26 PM

oops, its died again, this time its a hardware falure :( (not just overheated) now i have to send it off to microsoft

@ nevermind: i cant remeber it, it was something like X,X,RB,LB,X,Y,X (like entering a cheat on the 'ol N64)

ms700 · 26-09-2007, 04:03 PM

hope it never happens to mine, cause my receipt is goooooooone

Mongoose · 26-09-2007, 04:19 PM

Quote:

Originally Posted by ms700

hope it never happens to mine, cause my receipt is goooooooone

you dont need a receipt, because its such a big problem, they repair it for free. All you need is the serial number stamped on the back of the console.

gozza · 26-09-2007, 04:23 PM

Hey Thats Good News - I know i kept my receipt - I just don't know where i put it

I thought it was a 3 year from Purchase thingo - Is the warranty based on when the Unit was made?

Mongoose · 26-09-2007, 04:24 PM

nope, 3 years from date of purchase.

XzLr8 · 26-09-2007, 05:41 PM

exact same thing happened to me last nite playin forza 2 AND BANG. Dead. So i sent it off the smorning no biggy, will be pack in 7-10 days and is covered with 3 years warranty so is all good LoL.

FordFella · 26-09-2007, 06:00 PM

I'm surprised the PS3 hasn't had similar issues. It almost definately has, but the consoles are probably repaired extremely fast by Sony, and the owners are bribed to make sure that word never gets out. All to ensure that Sony is percieved as "Better Quality".

Franky · 27-09-2007, 03:15 AM

Well i'm not suprised I have a Halo 3 console and everytime i turn it on sounds like the wright brothers plane is outside my window

Also whats that machine under your 360? :P thats a blast from the past

martO · 27-09-2007, 08:14 AM

Apparently as a temporary fix you can wrap your console in a towel and it stops it from overheating. How ? I have no idea but it works.

Mine hasn't overheated but the DVDs like randomly stopping. Sometimes I play forza and get around a corner to a missing track ... Just a big whole in the ground but the walls are still there and I have to guess whats grass and whats road lol.

AC/DC · 27-09-2007, 09:22 AM

Mine done that from overheating, , I bought the clip on fan unit at the back and never had a drama since !

AC/DC

gozza · 27-09-2007, 09:45 AM

Quote:

Originally Posted by Mongoose

nope, 3 years from date of purchase.

How do they know date of purchase without a receipt - Does the serial get logged when you buy it?

GS608 · 27-09-2007, 09:56 AM

apparently that clip on fan thing can cause more problems than it fixes

Bax · 27-09-2007, 10:15 AM

Can't say I've had any problems, It's gotten warm before but nothing extreme, I keep mine on a desk though, lots of air around it.

Mongoose · 27-09-2007, 10:30 AM

Quote:

Originally Posted by Franky

Also whats that machine under your 360? :P thats a blast from the past

lol. I dont need a dvd player as my 360 does that for me. and i still have a huge collection of video tapes, so im not about to go out and replace them all.

ef_classic · 27-09-2007, 12:08 PM

Quote:

Originally Posted by FordFella

I'm surprised the PS3 hasn't had similar issues. It almost definately has, but the consoles are probably repaired extremely fast by Sony, and the owners are bribed to make sure that word never gets out. All to ensure that Sony is percieved as "Better Quality".

Nah, fact is Sony knows how to make a game console, Microsoft should just stick to there OS Monopoly.

Quicksand · 27-09-2007, 12:16 PM

this is a well documented and wide spread (global) problem and relates to a manufacturing fault of the devices. I believe it is due to either a missing heat sink on some of the chips or the wrong size/type being used so it isn't absorbing the heat properly

As someone has said, there is heaps on the xBox forums about this

gozza · 27-09-2007, 01:47 PM

Well i just called the service number and the Repair has been made - I think im waiting for postage instructions via email - although i'm not sure as i couldn't understand the rep very well

AussieJason · 27-09-2007, 02:54 PM

It's a very common issue with XBox 360's, with the problem reaching almost plague proportions. There have been some overheating issues with some Wii and PS3 consoles as well, though the amount is very minor compared to the amount of 360's that have failed.

nommic · 27-09-2007, 03:30 PM

Quote:

Originally Posted by martO

Apparently as a temporary fix you can wrap your console in a towel and it stops it from overheating. How ? I have no idea but it works.

It actually heats it up more and melts the dry solder joints on the motherboard.

Some of the problems with 360s are actually caused by RoHS compliant solder being used on these devices, which dries up and creates poor connections between components.

raised by monkeys · 27-09-2007, 03:37 PM

hey mongoose, if it makes you feel any better, mine works fine and HALO 3 IS AWSOME

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