Holden in trouble again

[notty1978]

Has anyone seen the news about holden in trouble for the deal
you pay what we pay
or something like that

[Lukeyson]

nah i havent

where abouts in Dubbo you at man ?

[AC]

Ehhh.... ?

[dandaman]

It's regarding the sale they had, when they were sellings cars to public at holden's staff prices, turned out they werent' sold at staff prices, as staff prices were around $5000 cheaper, and they have to refund the difference to the customer.

[ED turbo (mickmalta)]

hahahaha stupid marketing idea by GMH

[MickyB]

Does anyone have news links? This is major 'pie in the face' for Holden

[Wokkas]

From what I've been told, it's NOT a case of refunding the difference, but taking the car back to Holden for a FULL REFUND!!!! Holden has not offered to give a cash refund to fill the $4,700 odd gap, but instead saying if you don't like it, bring the whole car back.

Holden has no legal obligation to refund the gap, but under the ACCC's ruling, must offer a refund on the vehicle.

Very smart for Holden, as many owners simply won't bother.

[AWD Chaser]

But what about the slug fine for false advertising. There's no doubt about it if thats the case.

[YOOT]

I would - then go and buy XR!! Best of both worlds without the depreciation LOL!

[notty1978]

i wonder if holden buy the car back at a used price or will they give all the money back in full

[csv8]

Holden employee pricing backfires

The Australian Competition and Consumer Commission has accepted court-enforceable undertakings offered by GM Holden Ltd in relation to its recent high profile "You Pay What We Pay" advertising campaign.

GM Holden's promotion ran from October to December 2005 amongst much hype that "For the first time ever, all Australians can enjoy the financial benefit of Holden Employee Pricing".

An investigation revealed that GM Holden employees received discounts that were not available to the general public. These included discounts on factory fitted options and accessories as well as a discounted dealer delivery fee.

At the beginning of the advertising campaign, a further special discount of between 25 per cent and 29 per cent was also available to employees but not the general public for selected VZ Commodore variants and WL Statesman and Caprice vehicles. In financial terms, this meant that a consumer who, at the commencement of the promotion, purchased a VZ Commodore Executive sedan with air conditioning as a factory fitted option and a $1,495 dealer delivery charge paid $4,729 more to purchase the car than a Holden employee buying the same car.

GM Holden believed that the inclusion of fine print qualifications regarding options, accessories and dealer delivery fee limited the offer to the baseline price of the vehicle.

ACCC Chairman, Mr Samuel said the ACCC's view was that the headline statement "You Pay What We Pay" was so powerful that no qualification in fine print could undo the message it conveyed to consumers.

After being approached by the ACCC, GM Holden worked co-operatively with the ACCC to resolve its concerns. The ACCC accepted GM Holden's court-enforceable undertakings to:

provide written notice to the consumers who purchased vehicles between 21 October and 9 November 2005 that were subject to the special discount. The notice would offer an opportunity to return the vehicle for a full refund of the purchase price including additional charges
improve its trade practices compliance and have this reviewed by an independent third party, and
use its best endeavours to comply with any industry standards developed by the ACCC aimed at improving the quality, accuracy and availability of information to customers.
"The undertaking given by GM Holden provides a mechanism for redress for between 250 and 300 consumers who did not receive the special discount", Mr Samuel said.

"It also ensures that GM Holden is aware of its obligations under the Trade Practices Act and has in place policies, procedures and systems to ensure it delivers on promises made in its future promotions".

"A new car is probably the second most valuable purchase many Australians are likely to make," Mr Samuel said. "For this reason, the ACCC has been working with motor vehicle manufacturers and dealers for some time to improve advertising practices in the sector*.

"While the ACCC has now seen overall improvement in advertising practices, it will continue to seek improvement where substantive concerns are identified", Mr Samuel said.

"An important message to any one using powerful and novel messages in their advertising as GM Holden did, is that the message communicated by the advertising to consumers and the goods or service ultimately delivered to those consumers must be a perfect match".

[csv8]

Originally Posted by MickyB

Does anyone have news links? This is major 'pie in the face' for Holden

Posted below, the full news article.

[Brute6]

They probably thought they would've gotten away with it, now its come back to bite them on the bum.... Cop that Holden marketing w@nkers :the_finge

[FordTech65]

I just wonder if they're going to subtract the "returned for refund vehicles" from the VFACT figures.

[macca_779]

Serves Holden right for trying to bullИИИИ the consumer, Holden hasn't been making many friends lately.

[MoreHPformyXR6]

Originally Posted by notty1978

i wonder if holden buy the car back at a used price or will they give all the money back in full

After watching the story on Today Tonight it said that affected owners can contact for a FULL refund if they wish. I think it involves 300 plus cars.

[Sorted]

Always thought it was TOO GOOD to be TRUE !!

Holden "Just got to have one" - then "Just got to return it for a full refund"

:nutsycuck

[clontarf_x]

Originally Posted by XR8fella

nah i havent

where abouts in Dubbo you at man ?

Why the hell do you have a pic of my girlfriend in your avatar! :

[Lukeyson]

Originally Posted by clontarf_x

Why the hell do you have a pic of my girlfriend in your avatar! :

I see we both have good taste !!

[Full Spectrum]

It wasn't deception, It's in the print at the bottom of ever print and TV ad.
When you buy a VZ exec you pay what the workers pay. But the catch is who wouldn't option for A/C. You pay for that at full cost. then ad on the on-roads etc it's about $4,400 extra. As the workers get discounts on optional extras. You pay what we pay is only on a car stock base no options. But you still pay on roads etc.
Now down the bottom of all ad's it tells you this.
But this is where the ACCC has come in on it, It's ruled it's that small and the you pay what we pay is so large that it's takes away from any small print at the bottom, Then the dealers will not tell you jack, In the end you do get a cheaper car, You just don't get it cheaper with options.

[notty1978]

There is a guy at my work he is taking his car back ha ha ha ha
IM trying to get him to buy a ford